General questions

Share your questions so we can make your life a little easier.

  • 410 Topics
  • 984 Replies

410 Topics

Melanie from Copper
Copper Employee
Melanie from CopperCustomer Marketing Manager
posted in General questions

What are you most excited to accomplish with Copper in 2023?

Hello Community! A new year is upon us and we’re excited to continue to engage with our Copper community and hear what you have to say in 2023. We’d love to hear what you’re most looking forward to this year and what you hope to accomplish with Copper. Share your answer by commenting below ⬇️

2
alex
2 months ago
Michelle from Copper
Copper Employee
Michelle from CopperCustomer Enablement Manager
posted in General questions

Introduce yourself here!

Hi everyone and welcome to the Copper Community!I’m Michelle and I‘m the Copper Community Manager. You’ll see me around here starting discussions, answering questions, and helping you connect with your fellow Copper users.Let’s get to know each other - introduce yourself below and say hello to other users!

27
N
4 months ago
C
CecilieEngaged User
asked in General questions

Merging custom fields in bulk emails

Can I use my custom fields in my bulk emails?I am pretty sure that I confirmed that this was possible during my onboarding, but now I am no longer seeing the option to pick my custom fields from the “merge fields” menu. What might I be doing wrong? 

6
C
2 hours ago
R
rryyaannNew Participant
asked in General questions

Reduce Number of User

We have migrated to Salesforce and now want to reduce the number of Copper seats to just one. The reason for keeping one seat is to have access to any information that may not have been migrated properly. However, I am unable to find a way to do this within the app, and it has been challenging to locate an official Copper support channel (chat is no longer an option). Any assistance would be greatly appreciated.

2
R
6 hours ago
W
WillDAdminNew Participant
asked in General questions

Remove 1x user

We are unable to see ‘live chat’ available so are messaging you here. Please can you reduce our account down to 1x user moving forward? 

1
Michelle from Copper
Copper Employee
7 hours ago
J
jessica.nicholsonNew Participant
asked in General questions

Exporting lists to Google Sheets

It’d be helpful to be able to export lists/data into Google Sheets instead of just CSVs/Excel files.

7
J
1 day ago
A
AmyBNew Participant
asked in General questions

How to add existing records into a new pipeline

 I’ve created a new pipeline and I want to add some of our existing contacts (companies) into the pipeline. They are already a contact of ours for other pieces of work and we have this new pipeline to target a new piece of software to them. I can’t work out how to do this.If I am in the pipeline and click on the Add New button, it gives me two options of Add an Opportunity or Import an Opportunity, If I click add an opportunity it brings up a blank worksheet to fill in rather than pulling through existing company details when I start typing the name.Is this possible?

1
alex
1 day ago
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NeciaNew Participant
asked in General questions

Archive a Contact

I am looking to archive a contact so that she does not receive a bulk email send by accident. I want to leave all of her information intact, but I don’t see how to do that without her being grouped into an email send by accident. For now, I removed her email from the email field and made a note of it in the “create note” field so that I would not lose that information. I don’t want to delete her either, because I would lose all past communications. I just want to archive her so that she does not receive any more communication from us. Any ideas on how to make this happen? Creating a customer filter really doesn’t do the job since everyone has an email, I can’t filter her out and leave her email in place at the same time. 

5
B
1 day ago
M
michfitkidNew Participant
asked in General questions

Tasks completing on their own

While on the “Tasks” tab, I drill down into opportunities to complete the task.  When I click back on the “Tasks” tab to complete the next task, 3-4 task unrelated to the task I just completed show a checkmark in the “completed” box.  I’ve done this 4 or 5 times now with the same consistent result.  If I hasn’t returned to the “tasks” tab, I’m afraid these may slip through the cracks.  I was able to uncheck them so they are showing undone, but I can’t rely on that being the process.

2
M
2 days ago
Sanzconsulting
SanzconsultingNew Participant
asked in General questions

Schedule a mass mailing of emails (bulk)

Schedule a mass mailing of emailsIs it possible to schedule a mass mailing from copper? I don't see the option

1
alex
3 days ago
J
jeffmendelsohnNew Participant
asked in General questions

Trouble with Tasks and Opportunities

So… apparently, every task you set up for a contact automatically shows up in the Related Tasks for every Opportunity associated with that contact…!!! This is nuts. I have used different CRMs and never has this issue. I just installed Copper and found all sorts of Tasks showing up under opportunities that have no relation to that Opportunity, due to this unfortunate design flaw in Copper. Does anyone else experience this issue??? Any workaround? I really want to be able to create Tasks that can be set up as specific to an Opportunity and related to a Contact (without that task then showing up on all the Oppty associated with the contact)!!andI want to be able to create a Task for a Contact and be able to choose which, if any, of the Opportunities related to that contact it shows up under…!!!

1
alex
5 days ago
S
SailspersonNew Participant
asked in General questions

Importing data: Skipping Lines??

Hey there!  I’ve been trying to import data for BC Liquor Stores with the columns below and each time I try to import, even if I get all the green checks, the summary has been always skipping all the rows of data, aka then will not import that accounts or companies. I’m not too sure what I’ve done wrong and / or might need to add but I’ve also done it in several different formats being excel, CSV and google sheets. None have worked and NEED HELP!!Name Email Domain City State Country Contact Type Owned By Work Phone BCLS 111 Commercial bcliquorstores.com Vancouver BC Canada Current Customer Anthony Langner 6046609088                

1
Chris from Copper
Copper Employee
5 days ago
T
ToddPeterNew Participant
asked in General questions

New account or delete previous account

How do I erase delete an entire account and start over, or set up another account? Can this be done using the same email?

1
Chris from Copper
Copper Employee
5 days ago
C
CecilieEngaged User
asked in General questions

Can I change the default Activity Type?

Can I change the default Activity Type?We’re using Copper’s task management system quite a bit — but almost none of our activity involves Phone Calls. Yet, Phone Call is the default Activity Type. There is nothing in settings—that I’ve seen—that let’s me reorder or pick a default.Is there anything I can do?  

4
G
5 days ago
D
DMAdamsNew Participant
asked in General questions

contact types - system bugs for editing

Contact types cannot be re-ordered! I have indeed put and save them in the order I want, but they still do not show up that way in the account pages. You have a bug.  In Customize Copper, there is only a selection to work with People for Contact Types - not for company records. So your instructions on editing Contact Types are wrong.

0
D
5 days ago
ha2nes
ha2nesNew Participant
asked in General questions

Copper Checkmark Disappeared

Hi there. We are new to Copper. Perhaps someone can help?Until a few days ago, there was a Copper icon with a checkmark in our Gmail user interface. This could be used to control whether the message should be shared with Copper or not. This icon + checkmark has disappeared.Otherwise, email sync and other functions are working properly. What could be the reason for this?Thank you very much and best regards.

1
alex
5 days ago
S
samrmEngaged User
asked in General questions

Unsyncing from Mailchimp Audience via Copper

Is it possible to unsync a Contact from a Mailchimp audience through Copper?Or can this only be done manually through Mailchimp?

3
Michelle from Copper
Copper Employee
5 days ago
K
keith.sullivanNew Participant
asked in General questions

Issues with Google sync settings

I am trying to click the Google Contact 1-way sync button, but it’s grayed out, any suggestions on how to fix this? If it matters I have an iPhone, but am signed into a google account on my PC.  

0
K
6 days ago
A
andrewbermudezEngaged User
asked in General questions

Why is the Android App soooo slow compared to iOS?

I use both iOS and Android. The copper app on Android is barely usable because it's super slow.  Is it on the roadmap to fix it?

1
alex
7 days ago
C
CeceNew Participant
asked in General questions

"Projects" is missing from the sidebar

Hey, I’m trying to add a project, but I don’t seem to have the option to do so. “Projects” isn’t showing up for me in the web app, nor in the extension. What might be happening? 

5
Michelle from Copper
Copper Employee
9 days ago
M
MichelleColoradoNew Participant
asked in General questions

Mailing to Couples - Can we make it easier

Hi There,  I am wondering if anyone can share with me what they have found to be the easiest way to export a mailing list where you want one snail mail item to go to two clients for example a couple at the same address.  Right now I have the mailing address for each person in their file, Mr and Mrs Smith for both the husband and the wife, but when I go to export the list of all my ‘people” i now have two line items in excel for the same person and have to delete the duplicates.  I could create a tag for the primary member of the couple, and then export based on the tag? but that seems to leave room for manual errors.  Would love to see an option when exporting lists to be asked if we want duplicates to be removed - that would be amazing.

1
Michelle from Copper
Copper Employee
12 days ago
J
Jennifer ScerboEngaged User
asked in General questions

Can you embed a jpeg into an email template?

I have searched through Copper support and don’t seem to find if you are able to embed a jpeg into an email template. Does anyone know? Thank you! 

7
D
12 days ago
M
michfitkidNew Participant
posted in General questions

Pipeline filter and sort not working on mobile

When viewing pipelines on mobile, the Filter and Sort buttons are inoperable.  They do nothing when clicked.  I'm not sure when this began, but it's been consistently the same result for a week for me.  

1
alex
15 days ago
C
CecilieEngaged User
asked in General questions

❗️LOST DATA - Google Contacts overwritten

I have a very sticky situation on my hands, and I’m hoping someone here might have sage advice. It looks as though Copper has been overwriting Google Contacts, resulting in the loss of hundreds of phone numbers from my colleague’s Android phone. At first, I thought it was a bug, as I don’t recall any warning about this in my onboarding. However, after chatting with support, it seems like this was avoidable with the proper guidance. Yes, here I am. Is there any way to retrieve what was lost or otherwise resolve this issue? Any help would be greatly appreciated as the loss of this data would be catastrophic. 

2
C
16 days ago
Jodi
JodiEngaged User
asked in General questions

Trying to capture specific interactions within a timeframe

I am wanting to monitor if a specific group of users has increased interactions with customers within a timeframe and write it to a report/insight/kpi kind of metric. For example we know we have a sample of customers who are not as interactive with us as we would like. We have challenged our Sales Managers to engage them more over the next quarter. Short of looking through Activity and counting sales manager interaction while excluding emails from others in our organization like billing, etc. Is it a matter of creating a CF, writing automation? But would would triggers be? Is there an out of the box thinking I haven’t thought of?  

1
Chris from Copper
Copper Employee
17 days ago

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