May 20, 2022 - New Mailchimp integration and mobile photo attachments

This week, we launched a brand new Mailchimp integration, and added the ability to take and attach photos to emails in the Copper iOS app. We also teased a new file sync feature coming soon that auto-relates files to people, opportunity and company records. Mailchimp IntegrationYou asked - we listened! We’ve built a brand-new, super-smooth integration for Copper and Mailchimp. Now, you can: Automatically add or remove contacts in both Copper and Mailchimp via a 2-way sync. Sync standard fields, custom fields and tags between Copper and Mailchimp. View Mailchimp audience campaign performance and engagement directly in Copper. With our new Mailchimp integration now live, we’ll be phasing out the legacy Mailchimp integration by the end of 2022. Upgrading is easy — account owners and admins can simply disconnect the legacy integration and connect the new integration. The new version will pick up where the legacy one left off, and no data will be lost. For step-by-step instructions, click here. Gmail Sync We’re excited to share that a new way to store and organize your files from Gmail is coming your way! Soon you can: Automatically upload and sync all new files attached in Gmail emails or Google Calendar invites to the associated Person record.  Surface your important customer files across person, company and opportunity records. Search for and easily locate files to attach to emails in Gmail, in the Copper web app, and in the Copper mobile app. Surface important customer files across person, company and opportunity records.This feature will start rolling out over the next few weeks. For more details, click here! Mobile AppOn our iOS app, you can now take a photo and attach it to an email from within the Copper email composer. Previously, you needed to take the photo separately, then open your Copper app and attach that photo. Now, you have the option to take a photo or attach a previously taken photo.You can now take a photo, choose an existing photo from your library, or attach from Google Drive.Bugs & Minor EnhancementsWe fixed a bug when a user created a task, project or opportunity and assigned it to their colleague, the task briefly appeared in their creator’s list until the page was refreshed.

Introducing the new Copper and Mailchimp 2-way integration 🥳

Our updated Copper and Mailchimp integration is here! Brb, while we do a happy dance 💃The new super-smooth 2-way sync integration includes standard and custom field mapping, tag syncing and engagement metrics to supercharge your email game. This upgrade means both Copper and Mailchimp databases are always current — no email or lead is left behind 🙌 Automatically update Copper and Mailchimp with 2-way sync The new 2-way functionality allows you to do more than ever with Copper and Mailchimp:  👉 Automatically add or remove contacts in both Copper and MailchimpKeep your entire customer base up-to-date in each system with automated sync. People and Leads from Copper will push to Mailchimp audiences, and vice versa. The sync triggers on creating and updating records in either platform.  👉 Segment smarter with automatic syncing of fields and tagsLevel up your personalization by bringing in the right customer details through 1:1 sync of fields and tags between Copper and Mailchimp.  👉 Access the full picture of audience engagement, all in one placeView audience campaign performance and engagement directly in Copper — no need to switch tabs to view analytics in Mailchimp. How do I get the new integration? The new integration is native to Copper. You’ll find it under Settings > Integrations > Integrations. Once there, locate the “Mailchimp [NEW]” integration tile and hit ‘Connect’. Read the full instructions here or watch the how-to video below!  What happens if I'm using the previous Copper and Mailchimp integration? The previous version of Copper’s Mailchimp integration (Legacy Mailchimp) will continue to work until the end of the year. We suggest you switch to the latest version as soon as you can to take advantage of all the new features 🙂 Happy emailing! 💌The team at Copper 

Coming soon: Customer files at your fingertips 📂

Drumroll 🥁 please! We’re excited to share that a new way to store and organize your files is coming your way 🥳We know that despite your team’s best efforts to stay organized, files seem to go missing right when we need them. We can waste a lot of time clicking into multiple Google Drive folders, search bars, Gmail conversations and message threads — or even asking colleagues for that elusive proposal or report. The file goose chase is enough to drive us mad 🦆This tangled mess of unfindable files can make your team appear disorganized and unprofessional to your clients. Plus, it costs you so much time that could be better spent doing actual work 😰 You can end the file goose chase Copper will soon make it easier than ever to surface your most important client documents where you need them. No more searching around for a file you might’ve sent months ago. Files and Google Docs emailed to customers in Copper will automatically sync to their Person record 💪From there you can search through all files synced or manually uploaded to that Person record in Copper and preview or download the files you need ✨New file interface in Copper People records will reveal synced filesBut that’s not all! Company and Opportunity records will also have a new file interface in Copper allowing you to explore files added to Person records within Companies or Opportunities. No need to flip back and forth between record types to find the documents you’re looking for — efficiency at its finest!You’ll see files related to Person records within Companies and Opportunities The fun doesn’t stop there. When you click the paperclip icon 📎 while composing in Gmail, you’ll have the option to add files directly from Copper! When selected, you can search for files by name or by Person, or look through your most recent files 🔥Search through files right from your inbox Coming soon These exciting new features will roll out to Copper customers over the coming weeks. In the meantime, you should: Have the Copper Chrome extension installed to use this functionality in Gmail. Ensure you mark synced emails public by default, so you and your team members can see the files and emails sent to customers. Head to Settings > Personal Preferences > Email Settings & Templates, then check “Mark synced emails public by default.” You’ll be able to share your past emails and files if you choose.  We’re excited to hear what you think!The team at Copper 

May 6, 2022 - Report scheduling and UTM code tracking in Marketing Tools

This week, we updated our scheduled email feature for Reports for more customization, added UTM codes on Copper person and lead records for Business tier customers, and made error code improvements on our RingCentral integration. Reports 📊We've made some updates to our scheduled email feature for reports:You can now make changes to existing scheduled emails. Before, once a scheduled email was set up, it was not possible to edit the email. All recipients needed to click the unsubscribe link in the email. You can now change the time the email is sent, and add or remove recipients. You can now add more than one dashboard or insight to a single scheduled report. Previously, you could only send one email per dashboardUpdate scheduled reports and add multiple dashboards or insights To edit your scheduled emails, head to Reports > click “…” in the top left corner, then click “schedule emailing.”Marketing Tools 🔍We’ve updated our web visitor tracking feature to allow UTM codes to be surfaced on contact records. Previously, tracked UTM codes were visible only within Marketing Tools tab Web > Channel Report. Now, a contact’s source (like a search engine or domain) and medium (like organic, paid or referral) will appear directly in your Person and Lead records. This functionality will allow you to:Sort and organize your prospects to prioritize outreach based on your most important leads - like prospects referred to you from a preferred partner, or prospects that came to you through a time-sensitive promotion. Build in-depth reports to visualize how different sources and mediums contribute to your overall sales, so you can optimize your marketing efforts in the future. UTM codes like lead source, referrer and landing pages now sync to Copper leads and person recordsThis feature will be rolled out to Business tier customers over the coming weeks. To learn more about web visitor tracking in Marketing Tools, click here.  Bugs & Minor Enhancements 🐞Developer API - We resolved an issue that prevented customers from being able to fetch records when using a custom text field value to search. RingCentral Integration - To make it easier for Copper customers to integrate with RingCentral for the first time, we’ve made a few updates:We’ve clarified the error messages that are displayed during the setup process, including authorization, timeouts and permissions. We’ve also clarified the message that appears when a standard user attempts to set up an integration. For security reasons - RingCentral only allows “super administrators” to initially set up integrations.

New in Marketing Tools: Capture full traffic source data and UTM codes automatically to better understand campaign performance 🔍

Exciting news for Copper’s Marketing Tools 🎉 Our web visitor tracking feature can now record UTM codes directly in your Person and Lead records, providing you more insight into the campaigns and sources driving prospects to take action 🚀New source and medium data visible in People and Lead recordsWhen a contact completes a form on your website or clicks a link in your email, information about their web visit is pulled into Marketing Tools’ Web Tracking. UTM tags are recorded automatically, and if none are available, the tool will auto-detect the source and medium. Previously, this information was only visible within the Marketing Tools tab under Web > Channel Report. Now, you’ll be able to view a contact’s source (ex. search engine or website domain) and medium (ex. organic, paid or referral), referrer URL and landing page directly in your Person and Lead records 🙌 This information is visible automatically as custom fields. No setup is required on your end 👍 Access next-level insights with UTM data This new functionality will help you: Prioritize your outreach based on your most important leadsSee and act on key source information like whether prospects were referred to you by preferred partners or engaged with you through a time-sensitive promotion. Optimize your future marketing effortsBuild in-depth reports to analyze how different campaigns are driving sales for your business, and ensure your marketing strategies are utilizing your strongest sources of traffic.  Available now  This feature is now available for Business tier customers. To learn more about our Business plan, reach out to our sales team at sales@copper.com. 

Google Calendar’s appointment scheduler is here!

Exciting news 🎉 Google recently announced they’re rolling out a new appointment scheduling feature for select Google Workspace editions*. The new Google Calendar appointment scheduler makes it easier than ever to share your availability with external prospects, clients and partners via a booking page. No more playing email tag to find the best time to meet 😅And the best part — Google’s new feature works seamlessly with Copper. Scheduled meetings automatically sync to the Copper contact’s Person record. This way, all of your meetings — even the ones a contact has booked themselves — are tracked 🙌 Meet the new Google Calendar appointment scheduler experience To get started, open Google Calendar and click the “Create +” button. Select “Appointment schedule” from the list, and follow the steps from there.  How does the Google Calendar appointment scheduler work with Copper? Copper already syncs with Google Calendar, so any meetings scheduled with a Copper contact using the appointment scheduler will automatically appear on their contact record.  👉 Pro Tip: to save time when sending an appointment scheduling link, you can create a new email template to easily add invites to your outgoing messages in Gmail or in the Copper email composer.  Which Google Workspace plans can access this feature? The following plan types are not eligible for the Google Calendar appointment scheduling feature:  Free Gmail personal accounts Free Google Workspace Essentials Google Workspace Business Starter Google Workspace Frontline Legacy G Suite Basic or Business customers that have not transitioned to a new Google Workspace plan  What if I use Copper’s meeting scheduler? Following the new release of the Google Calendar appointment scheduler, we’ll be sunsetting our native Meeting Scheduler by the end of 2022. We encourage our customers on eligible Google Workspace plans to start using the Google Calendar appointment scheduling feature as soon as possible to minimize disruption. For companies requiring a more robust scheduling function or that aren’t eligible for Google Calendar appointment scheduling, we suggest exploring Calendly or Calendar Hero as alternatives. Both offer free versions, automatic syncing with Copper, and more in-depth integrations if needed.  Let us know what you think!Melanie

February 25th, 2022 - File preview actions, Pipeline setup flow and mobile app onboarding

This week, we’re introducing new file preview actions, a new setup flow for Pipelines and mobile app onboarding for first-time users. As always, we squashed some bugs as well!Coming soon: New file preview actions 📑When you’re working with files attached to records, we’ll be adding additional options in the next few weeks: Click to preview: When hovering over files, you can now preview the file in a new browser tab. Previously, clicking the title would download the file by default. New Action Icons: We’ve added three new icons to the right of files, which allow you to download files, get more information, or remove the file from the record. New File Preview Actions Coming soon: Pipeline setup flow 🪄We’ll soon be making it more intuitive to create new pipelines in Copper! When you create a new pipeline, you’ll be greeted by a new setup flow that will ask you to name your pipeline and stages. An animation will show you what your new Pipeline will look like once you’ve saved it.“Setup Your Pipeline”If you need to set team and win percentages in your pipeline, this can be done by editing your pipeline after creating it. We’re rolling out a pipeline creation flow to all customers over the next few weeks. Mobile app onboarding ✨We’ve introduced a new onboarding experience that appears when you download our mobile app for the first time. Don’t have our mobile app yet? Download it now on Google Play or the Apple App Store!Bugs 🐞 In the iOS app, we’ve fixed an issue where some users could not add new comment threads, and a bug where notes on the activity feed were being cut off. In the Android app, we’ve made our automatic call logging more flexible by supporting numbers that contain special characters. We’ve also fixed a bug where users were unable to convert Leads to Person records. In the Copper web app, we fixed two broken links in the menu: the “Mobile Apps” link directs to a new page on our homepage, and “Send Feedback” now directs to the Ideas page on Copper Community.

January 28th 2022 - Developer API enhancements

This week, we’ve introduced updates to our developer API, and tackled bugs in our Google Chrome extension, in-app email and mobile apps. Developer API 🔌Computed custom field values 🔠On the Developer API, any eligible endpoint that returns custom fields can now also return with their corresponding text values, using a new optional parameter.When an entity with custom fields is returned, by default the option IDs would need to be mapped to their corresponding labels via a call to GET /v1/custom_field_definitions, causing an extra request to be made. To reduce HTTP traffic, you can now add an optional query param custom_field_computed_values=true to any eligible endpoints that return custom fields in order to retrieve the custom field's "computed_value".Existing API connections that do not use the new param will continue to operate as normal. For more information, review our Copper Developer API documentation. Bugs 🐞 Google Chrome extension 🌐We resolved an issue with our Google Chrome extension in Google Calendar, which caused some customers to receive an error message when logging in.In-app emailWe resolved two issues when sending emails while using the previous and next feature to navigate between multiple records in full screen view. The issue caused emails to be sent to the incorrect recipient and merge fields not updating correctly. We resolved an issue with bulk email where merge fields were not populating when navigating through people during bulk email preview. Copper mobile apps 📱We resolved a bug on our Android app where automatic call and SMS logging was not being logged as an activity if the phone number had gaps or spaces. We resolved a bug on our iOS app where some users were being logged out each time they closed the app.  We fixed an issue on our iOS app where the app would crash when changing from one pipeline with fewer stages into another pipeline with more stages.

Copper wrapped 🎁: 2021 Product round-up

Can you believe 2022 is almost here!? It’s been an exciting year here at Copper, and we’re taking a look back at some of the year’s key feature releases driving value for our customers.Let’s look back on the top releases of 2021 🥳  Make magic happen with Copper in your Google Calendar We must say, this product update had us over the moon🌛 The Copper Chrome extension integrates with your Google Calendar so you can instantly contextualize every Calendar event, add new meeting attendees to Copper with one click, and make sure you’re prepared for every meeting. No need to break your workflow by switching between tabs ✅ Make sure you’re getting the most out of your Google Calendar with the Copper Chrome extension. Level up your marketing efforts with Marketing ToolsWe launched Marketing Tools to help you better engage with your leads and customers 💪 With marketing tools, you can create contacts from web form submissions, send automated personalized emails to your customers, track customer engagement on your website, and optimize opportunities with lead scoring 🔥 Marketing Tools are available on our Business plan. Gather insights to grow your business with our new ReportsIn 2021 we dropped a major Reports release 💣 to help you better gather and analyze your business insights. Supercharge 🔌 your business with these reporting features:  Dashboard templates to give you better visibility with out-of-the-box report functionality 📦 Reports customization to help you create and customize your own dashboard and personalize reports for your business  Report sharing with scheduled emails and PDF exports of your dashboards Cross record support to help you report on opportunities based on criteria of the related company, and other fields  Activity reporting templates and custom insights to quickly see deals in play, measure success, and keep your team motivated and moving 🏃 Reports are available on our Professional and Business plans.  Do business from anywhere with Copper’s mobile appOur team focused lots of energy on getting you up and running no matter where you are with new mobile app functionality this year. Never miss a beat with these mobile features 📲  Import contacts from your device on iOS and Android into our mobile app 👥 Assisted call-logging for iOS and Android will automatically draft a phone call activity when you start a call within a Copper contact or lead record Use SMS logging inside the iOS and Android apps to track your texts with the new SMS activity type 💬 Send email attachments right from the mobile app — simply hit the paperclip icon 📎 to select your files  Make things easier while on-the-go by accessing email templates and merge fields though the mobile app  But that’s not all she wrote… here are just a few of our community ideas we’re working on for 2022: Make sure you’re getting the most out of Copper as we head into the new year! We look forward to taking on the new year with you, our wonderful customers 💖 The team at Copper

December 17th 2021 - App Connector integrations & mobile app enhancements

Marketing Tools New App Connector integrations: Facebook Lead Ads and Gravity Forms 🔌We’ve expanded our Marketing Tools' App Connector offering to Facebook Lead Ads and Gravity Forms. New form fills are added to Copper as a Lead or Person. If the Lead or Person already exists, we’ll log an activity with the captured form data.This feature is available to customers on Business tier plan, which provides scaling companies with email sequences, additional integrations, and customization. Want to learn more? Reach out to accounts@copper.com. Mobile App SMS logging 💬A few weeks ago, we introduced the new default SMS activity type. Now, we’re taking a step further by adding SMS logging on iOS and Android! SMS logging helps you log an activity in Copper whenever you send an SMS message. For iOS mobile app users, you can now send SMS messages to People and Leads from the Copper app, and have an activity logged. Due to restrictions by Apple, Copper cannot log messages sent outside the Copper app (SMS messages must start from Copper app first), log messages you receive from a contact, or access the actual content of SMS messages. You’ll see this feature on your next iOS app update.Assisted SMS logging on iOSFor Android mobile app users, you can now automatically log an activity whenever you send or receive an SMS message from a Person or Lead in Copper. We do all the work, so you don’t have to! To get started, head to your Copper mobile app settings, click SMS, click the SMS Tracking toggle, then click “Allow.” Due to restrictions by Google, we are not able to access the content of SMS messages. You’ll see this feature on your next Android app update.Enable automatic SMS logging on AndroidEmail attachments, templates & merge fields ✉️You can now send email attachments from the Copper mobile app! When drafting an email in the Copper app, simply click on the paperclip 📎icon in the top right corner and select the file you want to send. On iOS, you can send images from your Photo Library or iCloud Drive files. On Android, you can send Photos or Google Drive files.Copper email templates and merge fields help you answer repetitive questions faster, and now you can access your templates and merge fields on-the-go from within the Copper mobile app. When you start to draft an email from the Copper app, you will now have the option to select templates or merge fields. This feature is available to customers on Professional or Business tier plans. You’ll see these feature on your next app update.Attachments, templates and merge fieldsRingCentral app support 📞We now support the RingCentrals MVP (formerly RingCentral Office) app when placing calls from the Copper mobile app. To use this feature, you must have the RingCentral-Copper integration and the RingCentral MVP app installed on your mobile device. This feature is available to customers on Professional or Business tier plans. You’ll see this feature on your next app update.With RingCentral MVP, you can call out using the RingCentral app 

Activity reporting templates and custom insights now available in Copper 🥳

You asked, and we listened! We’re happy to announce activity reporting templates and custom insights are now available to our professional and business plan account admins 🎉With our new activity reporting templates and custom insights builder, you can quickly and easily see the deals in play to help measure success, keep your team motivated and important processes flowing smoothly.  Activity reporting will help you:  Keep your team happy and energized by recognizing team members doing great work, and motivating them with targeted and constructive coaching. Get visibility into your team’s day-to-day activities so you can measure success and better identify opportunities — no need to dig through a clunky spreadsheet.  Understand the activities driving success so you can build scalable team processes that keep deals moving forward and help nurture key relationships.  Easily identify high-value clients, ensuring your most important relationships are receiving the attention they deserve.  And the fun doesn’t stop there 👉 Time zone supportWe’re meeting you where you are with our new time zone support. Reports will now timestamp in the account owner’s set time zone instead of UTC. No more mental time zone conversions necessary 👌 Report refresh ratesOver the coming months, Copper will be working to increase our New Reports refresh rate! We’ve made good progress so far by adding additional refresh periods and we’re continuing to work towards real-time updates 🔄 Keep an eye out for more info.  Get moving with activity reportingIf you’re ready to dive deeper into activity reporting templates and the custom insights builder, check out our reporting best practices article available on Copper Community.  Activity reporting is only available on the professional or business plan. To learn more, reach out to our sales team at sales@copper.com. We look forward to hearing what you think about activity reporting!

November 19th 2021 - Gmail spotlight & Email Sequences to Marketing Tools

Chrome extension Turn mayhem into magic with Copper’s Gmail spotlight 🔦The Copper + Google Workspace integration is levelling up, again! That’s right; on the heels of our new Calendar integration, we have new Gmail integration enhancements to add even more organization and contextualization to your noisy inbox. Stronger inbox integration supercharges productivity and organization With the new Copper Gmail spotlight, you can: See the most important information up front to move a deal forward  Instantly know which email threads are being tracked by Copper and which aren’t, and quickly add them to ensure the full context of your relationships is tracked Discover new influencers and suggested contacts — and add them to Copper with just one click so none of your connections slip through the cracks  Take your inbox and calendar organization to the next level and plan your day right from GmailThe Gmail spotlight is rolling out to Copper customers over the next few weeks. The feature will appear automatically in your inbox once it’s available.  Learn more here about how this updated integration works.Haven’t downloaded the Copper Chrome extension yet? You can get the chrome extension here, and you’ll see the feature as soon as it’s available for you. Marketing Tools Email Sequences is now Marketing ToolsWe’ve recently re-named the “Email Sequences” section to “Marketing Tools” inside Copper. We’ve also re-named some areas of Marketing Tools as well, with “Campaigns” becoming “Sequences” and “Contacts” becoming “Segments”. To learn more about this name change, and what’s included in Marketing Tools, click here. BugsWe've temporarily fixed an authentication bug that prevented some users from having their email and calendar sync with Google Workspace. You may be asked to re-accept permissions the next time you log into Copper. We are working on a permanent solution. We continue to work on the issue where some users are being intermittently logged out of Copper. Copper CommunityOur community is continuing to grow, with many exciting topics being discussed. 🎉 Check it out! (Log in with your Copper credentials).

Copper’s Gmail spotlight is coming to your inbox!

We’re so excited to announce that your Copper + Google Workspace integration is getting even better 🚀 Our new Gmail spotlight adds even more organization and context to your busy inbox.The Copper Gmail spotlight contextualizes your emails, with easy visual cues to indicate which emails are related to Copper items for immediate clarity. Turn mayhem into magic ✨ with the new Gmail spotlight as we roll out these new features in the coming weeks. Stronger inbox integration supercharges productivity and organization  With the new Copper Gmail spotlight, you can:  See the most important information up front to move a deal forward  Instantly know which email threads are being tracked by Copper and which aren’t, and quickly add them to ensure the full context of your relationships is tracked Discover new influencers and suggested contacts — and add them to Copper with just one click so none of your connections slip through the cracks  Take your inbox and calendar organization to the next level and plan your day right from Gmail  Go further with Copper X GoogleThe Gmail spotlight is rolling out to Copper customers over the next few weeks. The feature will appear automatically in your inbox once it’s available.  Learn more here about how this updated integration works.Haven’t downloaded the Copper Chrome extension yet? You can get the chrome extension here, and you’ll see the feature as soon as it’s available for you. We can’t wait to hear what you think!

Email Sequences is now Marketing Tools!

Our email sequences product launched earlier this year, and we’ve been hard at work adding additional features to help you engage with your leads and customers. We’ve recently re-named the “Email Sequences” section to “Marketing Tools” inside Copper.Email Sequences is now called Marketing ToolsWe’ve also re-named some areas of Marketing Tools as well, with “Campaigns” becoming “Sequences” and “Contacts” becoming “Segments”. What’s included in Marketing Tools? Here’s some of the functionality our Marketing Tools feature provides:App connectorThe app connector lets you automatically create contacts in Copper from web form fills. You can currently integrate Wix forms and Wordpress forms, with additional apps coming soon!Email sequencesEmail sequence campaigns allow you to automatically send personalized emails to your Copper contacts. It’s a powerful way to connect with your Copper contacts. You can automatically send emails based on lead status or tags, send multiple emails that are sent out at custom intervals, and can track clicks, replies and unsubscribes.Web trackingWeb tracking notifies you when leads visit your website and when they appear ready to buy. You can also learn which traffic sources and web pages lead to purchases.Lead scoringLead scoring helps you identify your most engaged leads by adding a score to each contact based on their visits to your website, and engagement from your email sequences. Marketing Tools are available to customers on our Business plan. Interested in learning more? Reach out to our sales team at sales@copper.com!

November 5th 2021 - Report refresh rate, Android app & performance improvements

We’ve increased our refresh rate in New Reports, added Google Drive search and improved automated call logging in the Android App, and improved performance on our Chrome Extension, Google Data Studio Connector, and Developer API. New Reports  Report refresh rate Over the next few months, Copper will be increasing our New Reports 📊 refresh rate! We’ve already made good progress by adding an additional refresh period, and are working towards real-time updates 🔄. Stay tuned! Mobile Search Google Drive on AndroidAs promised in our last release notes, we’ve made adding files from Google Drive to Copper on Android even easier!You can save time adding valuable files to Copper by searching 🔍 for a file. Before, you had to navigate through your Google Drive folders to find and add files to Copper. Automatic call logging (Android)We’ve made improvements to our automatic call logging 📞 feature on Android to save you more time when logging activities We can now determine if the call was answered, missed or rejected, and if the call was outgoing or incoming. We’ve tightened our phone number matching rules ✅ to increase accuracy. We now only log the duration ⏱️ of an actual phone conversation to increase call duration accuracy. Before, we would include the ringback tone duration. Android Automatic Call Logging In-app messaging (Android & iOS)We added in-app messaging functionality into our mobile apps to notify you when our mobile app is inaccessible ⚠️ during system maintenance. Google Chrome ExtensionWe’ve added the ability to “hover” over any email address 📩 in Google Calendar to bring up the contact record, the same way you can in Gmail. Bugs We fixed an authentication bug 🔒 that prevented some users from accessing the Copper Google Chrome Extension after we expanded our capabilities to Google Calendar. We also fixed a connection error ❌ that was preventing data from flowing from Copper to Google Data Studio.  PerformanceWe’ve made performance improvements to all Developer API Search/List endpoints 🔌, resulting in faster response times to requests. Copper CommunityOur community is continuing to grow, with many exciting topics being discussed. 🎉 This week - our Customer Success team has shared best practices around workflow automation and reporting dashboards. Check it out! 

October 22nd 2021 - New in Copper

New from Copper Chrome Extension Introducing Copper in Google CalendarBig news: We’ve made the Copper Chrome extension fully and natively integrated with Google Calendar 🗓️. Now you can stop switching tabs, screens and apps, hunting down information you need for all of the items on your Calendar. In one click, you and your team have instant access to enriched contextual information around all of your Calendar events, so you’re always prepared for your next meeting — and know exactly how to follow up.The Copper Chrome extension in Google Calendar will allow you to: Arrive effortlessly prepared to every prospect and client interactionLook up event details, notes, participants and materials directly from Google Calendar without breaking your workflow.Grow your network faster, in a way that makes sense Add new leads and update old ones based on your email conversations and Copper suggestions.Find more peace of mind in your workday. Bring more organization and understanding to your relationships in Workspace. Don’t have the Copper Chrome extension yet? Download it here. Mobile Search Google Drive on iOSWe’ve made adding files from Google Drive to Copper on iOS 📱even easier! You can save time adding valuable files to Copper by searching 🔍for a file. Before, you had to navigate through your Google Drive folders to find and add files to Copper.This feature is currently available for iOS only, however we will be releasing for Android very soon. Stay tuned! Bugs We’re busy crushing bugs 🪲 in our iOS and Android mobile apps.Mobile Auto Sync for Contacts - We’ve disabled Auto Sync in the latest release of both our Android and iOS apps. We identified a 🔁loop that can occur for customers who use 1-way Google Contacts Sync, manually import Google Contacts, and have the Mobile Auto Sync feature enabled. This has loop can result in duplicate contacts being created. We will re-enable the feature once we’ve fixed the loop and removed the duplicates contacts.  Copper CommunityLast week, Copper was featured at Google Cloud Next '21! We’ve had some great discussions about best practices for Copper inside Google Workspace, and we are looking for more suggestions on how we can expand our Google integration in our Ideas💡forums. Come join the conversation!