Product Updates

Hey Coppernauts!This month, we're bringing you a powerful upgrade that elevates your workflows and email outreach. Dive into the exciting new features: New automations navigation: We’ve added a new "Automations" menu on the left for quicker access. New to Automations? The menu includes helpful examples of email, workflow, and task automation. Enhanced pipelines: Streamlined task creation: Create and rename tasks directly on the board view for faster workflow. Improved task visibility: Track progress at a glance with a counter for open and completed tasks. Enhanced focus: Expand or collapse individual task panels to minimize distractions. Color-coded deadlines: Quickly identify upcoming deadlines with color-coded task organization. Custom analytics: Customers with custom analytics can now differentiate Opportunities, Projects, and Items in reports, break down Tasks by type and related record, providing deeper insights into their data.   Boosted emailing in Copper: Reach more leads & customers: Professional and Business plans now enjoy an increased daily sending limit of 900 automated emails per company. Faster automation launch: New automations will begin sending emails within minutes of saving for the first time. Plus, the "To Send" area of the automation details panel will automatically populate. Test before you send: Ensure your emails look their best with the new "Send Test Email" feature. Remember to review your merge field fallback text! Dynamic sender selection: Choose a specific user as the email sender in addition to the "Contact Owner" option. Easy email: We’ve added a new, prominent Email button in the header of Lead and People profiles. Inline images in emails: Embed images directly in emails. (Mobile image abilities coming soon!) Enhanced feed experience: Take control of suggestions: Dismiss individual suggestions in the "Invite Team Members" card on the Feed. Pro & biz plans: Gain deeper insights with the new Activity Report displayed on your Feed. Refine your view: Utilize the Feed filters on the left to tailor your Activity Report. Bug Fixes:We've also squashed some pesky bugs to ensure a smoother Copper experience: Resolved an issue preventing some users from accessing email templates. (Double-check any attachments or inline images in your existing templates if you encountered this issue.) Fixed an inconsistency with the "check once a day" requirement for some workflow automations. You can subscribe to product updates in our Community to receive notifications about new features and releases as they drop 💌

 Hey Copper Community! 👋 This month’s Product Pulse focused on empowering users with all of the enhanced email capabilities we have introduced this year! We explored new features designed to boost productivity and efficiency within Copper. From personalized messages to inline images, the email enhancements we have introduced this year provide a more user-friendly and results-oriented experience. Among the updates to emails are features like the ability to edit templates straight from your automations, an all-new shareable booking link, new merge fields and more. 📧 Key takeaways:👉 Using the feed to stay on top of emails: Discover how to effortlessly find and manage email communications with new filters and visual indicators in the Feed. 👉 Personalized outreach: Utilize recurring date filters to stay on top of customer milestones.👉 Building lists: Leverage the power of bulk emailing with company lists and personalized templates.👉 Email automation advancements: We went over the latest enhancements to email automation, including increased daily sending limits, faster launch times, and the ability to send test emails.We cover all of the above ⬆ with Maggie. Here’s a recording recap so you can jump to the topics most important to you:  Email enhancements kick-off - 2:00 Utilizing the Feed for emails - 2:05 to 3:55 Building lists for streamlined outreach - 3:55 to 7:10 New email button & keyboard shortcut - 7:10 to 8:27 Email templates and inline images - 8:27 to 16:00  Automating personal outreach - 16:00 to 29:00 BONUS 🎉 what’s coming next - 29:00 to 32:40 We ran a poll inquiring with attendees about possible upcoming features like the ability to connect generic inboxes to Copper, email aliases, or further Feed enhancements. The results were almost even across the board, so stay tuned! Additionally, we provided a sneak peek into the August Product Pulse, which will focus on Pipeline board view improvements. Join us for next month’s Product Pulse on August 27th, 2024, as we dive deeper into Pipeline enhancements. Register here.Whether you’re new to Copper, a longtime customer or still checking it out, we hope you’re excited to explore the possibilities of our new email features.If you have feedback or questions, please share it in the comments section below ⬇️See you next time, Amie at Copper

Coppernauts, you've been asking, and we’ve been listening. We're bursting with excitement to announce the launch of inline images to transform your email communication within Copper! As this new feature rolls out in the next couple of days, get ready to ditch dry, text-heavy emails and infuse your messages with visuals. Showcase your past projects, personalized greetings, or linked resources — inline images will captivate your audience and drive engagement like never before! 📣We’re exploring use cases for inline images (plus many other exciting features) during our next Product Pulse webinar on Tuesday, July 23, 2024 at 10am PT / 1pm ET. You won’t want to miss this one! Sign up here. This means you can now:Spice up your emails! Add logos, charts, or even funny cat pictures (we’re not judging!) to grab attention and make your message more engaging. Boost clicks and conversions: Turn your images into clickable links that take recipients to your website, landing page, or any other relevant online destination. Make your emails accessible to everyone: Add alt text to your images, ensuring everyone can understand your message, even if they use screen readers or if the images can't be displayed.So, how can you use them?Inline images aren't just bells and whistles — they're a powerful communication tool! Here are some industry-specific ways to leverage them:Universal appeal: Celebrate milestones with a fun "Happy Birthday" graphic or a congratulatory graphic for a client's big win. Agencies: Showcase your portfolio directly in emails with captivating images, or send clear headshots and bios of your team (advisors, entertainers, etc.) for a strong first impression. Construction companies: Wow potential clients with images of completed projects or use them to streamline decision-making by including examples of finishes or materials directly in your emails. Consulting: Enhance client communication with screenshots for complex processes and link previews.These are just a few ideas to get you started. Unleash your creativity and use inline images to make your emails more engaging and informative across any industry.  How to add inline images:Adding images is a breeze! You can choose from images stored on your computer or ones you've already saved within Copper. Here's a quick guide:Compose your email: Start by creating a new email from someone's profile, a Pipeline record, the Feed, the bulk email tool, or an email template.Click the "Add inline image" icon: This icon is readily available in all email composing interfaces.Choose your image: Select "Upload from Computer" to add a new image or "Add from Copper" to choose an existing one.That's it! Your image will be seamlessly embedded within your email. Image guidelines & tips:Supported formats: Jpeg, JPG, and PNG are your go-to formats. Optimal size: Keep images between 600-800 pixels wide for optimal viewing across devices. You can resize them within Copper after uploading. Email size matters: Maintain a overall small email size (under 20MB) for successful delivery. We recommend keeping the email size much smaller than that, though.Beyond the basics:We've packed inline images with features to enhance your experience:Image options toolbar: Access tools for removing images, adding hyperlinks, resizing, and adding alt text — all conveniently located next to your image. Hyperlinks: Transform your images into CTAs by linking them to relevant webpages or resources. Alternative text: Provide alt text for improved accessibility and ensure your message remains clear even if images can't be displayed.❗Important Note: Email templates with inline images aren't currently supported in the Chrome Extension or mobile app (coming soon). We're thrilled to introduce inline images and empower you to craft visually engaging and impactful emails directly within Copper.Ready to get started? Jump into your Copper account and explore the power of inline images today! Let us know in the comments below how you plan to use this new feature to elevate your email communication. 

Hellooo Coppernauts!You’ve probably spotted the new addition to our left-hand navigation 👀 We’ve added a convenient shortcut to Automations, making it a breeze to navigate and keep things moving. But that’s not all — we’ve added a ton of little but fierce enhancements to Copper’s emailing features 🦾 plus more on the way!  Move relationships forward with new merge fields We’ve added two powerful new merge fields you can use in your email templates 💌 including #SenderFirstName, to make your communications more personal, and a brand new Booking Link field so you can give customers the option to book time directly with you. Use these new merge fields in your email automation email templates to help you deliver personalized outreach that moves the relationship forward.  Click your User avatar in the upper left to find the new Booking Link fieldThe new merge fields inside an email template Replace manual process with automation Ever find yourself caught up in the cycle of picking out the new contacts from your list and manually emailing them? What if we told you you could offload that onto Copper? 👀 We’ve added an option to our Email People on a specific List gallery template that allows you to send automated emails only to new contacts added to the list moving forward — so your list of vendors, volunteers, or contractors won’t suddenly get the “Welcome packet email” all over again. From the Email Automations gallery, select Automatically email People on a specific List -or- Automatically email Leads on a specific List. People List template Then select the Only new People added moving forward -or- Only new Leads added moving forward option. Only new People added moving forward Feel confident adopting email automations — we’ve got your back! If you’re one of our early adopters or have attended one of our webinars, you’ve no doubt taken a survey on what features or resources would make it easier for you to adopt Copper’s new Email Automations feature. Well, good news! We’ve recently released a ton of these requests — and have even more coming your way soon!Now you can create and edit the email template(s) for your automation right from the automation itself! No more bouncing around to make sure you’ve crossed your T’s and dotted your I’s — visualize the entire outreach experience in one place 👏  We’ve also added an enhancement to the Rekindle template, allowing you to choose a People List instead of a Contact Type. So if you segment your contacts into lists instead of by type, we’ve got you covered 🫡 Rekindle templateNew option to rekindle people on a list You’ll also see bounced emails in the Errors tab. But don’t worry, if the email bounced because of a misspelling or clerical error, you can correct it and the email will automatically retry the next day (according to the Sending Schedule).  A humanistic approach to automated emails Your business is built on relationships — fostering personal connections that turn into lifelong customers. We know you want to save time by automating your outreach, but not at the expense of that ✨personal touch✨ Well don’t worry, we are very intentional about ensuring our feature mimics human behavior. Your contacts should have no idea they’re receiving an automated email 🦾We recently released a feature to automatically thread automated emails as replies if the Subject lines match. You can use this to automate a follow-up and a nudge for a response. Now that you can create and edit the email template right from the automation, it’s even easier to ensure you have that Subject line match. Plus, with the new #SenderFirstName merge field that nudge can mimic what you’d do personally 🙌  But wait, there’s more to come! This summer we’re continuing to roll out new features to our email capabilities that will be available to all customers on all plans — plus some more customer requests for email automations!🥁 Drumroll please…Inline images are coming to Copper emails 😱 That’s right — one of your top requests is coming in just a few short weeks. You’ll be able to add an inline image anywhere you send emails from the Copper web app:When sending an email from someone’s profile Using the bulk email feature Creating and using email templates Yes, I have this image saved on my computer For our customers using email automations, you’ll be able to send a test email to ensure your outreach will appear as you intended in the recipient’s inbox. This was by far the winner of our surveys on features that would make it easier to adopt email automations.  Plus a ton more enhancements we have planned for this summer:Send the automated email(s) from a specific user Set the email automation as inactive/activeAnd as we’ve teased in multiple webinars and here in the Community, our next big release will be Pipeline email automations 🥳 Stay tuned for all the 411 as we get closer to this release. As always, I thank you all for your feedback and insights. You truly do help us make Copper better. I can’t wait to hear what you think about these little but fierce enhancements! Cheers,Maggie at Copper

Hey Coppernauts! We're excited to bring you another release packed with features and improvements to streamline your workflow and keep you connected. Let's check out what's new:New Features Booking link field: Stay on top of your schedule with the new Booking Link field in your User profile (click the User avatar in the upper left). Easily share your availability and streamline scheduling. This field is also available as a Sender merge field for even more flexibility. Enhanced email automation: Get even more control over your email automations! You can now create or edit the email template directly within the automation UI. Additionally, bounced emails will show up in the Errors tab of the details panel, allowing for automatic retries and ensuring your messages get delivered. Chrome Extension remembers you: Tired of toggling the Chrome Extension panel open and closed? No problem! The extension now remembers your preference and will persist your choice between opening closed when you reload Gmail or open a new tab. Mobile App Pipeline power: The new Pipeline functionality is now live in the iOS mobile app! Android users will have access to most features over the coming weeks, with the exception of creating pipelines from templates and customizing pipeline cards. Learn more about the new Pipeline features. Bug FixesWe've also squashed some pesky bugs to ensure a smoother Copper experience: File syncing: Resolved an issue where files weren't syncing correctly to records in some accounts. File link duplication: Eliminated excessive file link duplication in some accounts. Chrome Extension performance: Said goodbye to excessive error notifications and improved performance in the Chrome Extension. Copper task syncing: Fixed an issue preventing Copper Tasks from syncing two-way between Google Calendar and Copper. Email template subject fix: Ensured that a subject line is required when saving an email template, preventing issues when sending emails through Email Automation. You can subscribe to product updates in our Community to receive notifications about new features and releases as they drop 💌Have a question? Contact our Customer Success Team using the in-app chat 💬Have a suggestion? Check out the Ideas board in our Community 👥

Hey Coppernauts, today we’ve begun rolling out a clean and fresh update to our Pipelines! We’re introducing an all new look and feel for a more unified and user-friendly experience, paving the way for exciting features to come.We've upgraded your Pipelines experience by:Unifying your workflow with a seamless flow between board and list views: stay in your flow no matter how you choose to visualize your projects. Providing quick access to saved lists: your saved filtered lists will now appear on the Pipeline board view so you can efficiently access your most important deals and projects.Introducing an updated board view status bar and visuals on cards: instantly understand progress with an all new status indicator on an opportunity, project or item card within a board view whether it’s Won/Lost/Abandoned or  Open/Won’t do/On hold/Done —  no need to leave the board view. This update goes beyond aesthetics. We've also improved the discoverability of features and overall usability by allowing you to: Open any record directly from the board view: no need to switch between views for a quick update. Follow your train of thought without losing your place in your workflow: explore every detail of your opportunity (related people, files, tasks and notes) directly within the board view, eliminating the need to switch between screens. But, that’s not all… This update also introduces some powerful features designed to enhance Pipeline management for both revenue and non-revenue tracking processes: Focus on what matters most: revamped card view delivers a clean and organized layout with improved readability and interactions allowing you to quickly grasp key information.New Tooltips offer instant insights: new tooltips appear when you hover over fields, providing helpful context.Board view statuses:Faster decision-making: you will now be able to view and edit the status of the associated record whether it’s Won, Lost or Abandoned without leaving the board view. ​​​​​​​ Coming this summer:Hold on to your hats, Coppernauts! This update sets the stage for some awesome new features coming soon that we know you’ve been anxiously waiting for. We’re about to launch a wave of features designed to turn your Pipelines into a productivity powerhouse. Get ready to experience:Effortless task management: manage tasks directly in Pipelines with in-line edit, create & edit task flows, displayed due dates and more….Actionable insights: prepare to be wowed by slipping and top deal insights, allowing you to identify opportunities are at risk and capitalize on hot leads. Believe it or not, that’s not all! Stay tuned this summer as the whole Pipelines refresh rolls out. ✨Oh yeah, as a little PSA: current customers will temporarily be able to switch back and forth between the new and old board view experience as we deliver additional updates to Pipelines.We're confident this refresh will make your Pipelines experience smoother and faster! We’re talking streamlining your workflow to feel effortless, boosting your speed with faster-than-ever interactions and wrapping it all in a stunning new user interface that will make you want to shout from the rooftops (or at least your desk chair). Get ready to experience Pipelines like never before! Let us know which feature you are most excited about!If you have any questions or feedback, please leave a comment below ⬇️ 

 Hey Copper Community 👋 Our latest Product Pulse webinar recording is here and we took a slightly different spin on this session 👀 Our product team walked through an end-to-end demo of our Pipelines feature, from managing a sales workflow all the way to project delivery and more. If you haven’t considered Pipelines for projects, it’s time to take a look — we might just have you ready to wave goodbye to your current project management tools, and hello to consolidated customer experience flows in Copper 👏For a seamless flow between revenue and non-revenue processes, we’ve made significant updates to our Pipelines including:👉 All new and customizable Pipeline templates to begin capturing and managing unique customer flows in minutes.👉 The ability to remove revenue tracking from existing project Pipelines to transition your flows and continue working with your tailored processes.👉 The introduction of “Project” and “Item” record types in Pipelines for flexibility when managing more than sales.👉 The ability to instantly duplicate a record from one Pipeline to another as a customer progresses through their journey with you — without any repetitive data entry. 👉 Alternate Pipeline statuses to better reflect the nature of non-sales processes, including: Open, Won’t Do, On Hold and Done.  We cover all of the above ⬆ in a quick use-case demo with our product team. Here’s a recording recap so you can jump to the topics most important to you: Our vision for Pipelines in Copper - 2:21 to 3:37 End-to-end demo kickoff - 4:25 Overview of a projects Pipeline in Copper - 5:54 to 9:05 Moving an opportunity in a sales Pipeline over to a project Pipeline - 9:06 to 11:43 How project Pipelines are related on the Company record - 11:44 to 14:49 How to create a project Pipeline - 15:28 to 17:55 How to duplicate an existing Pipeline - 17:55 to 18:11 How to transition an existing Pipeline to a project Pipeline by removing revenue tracking - 18:13 to 18:59 BONUS 🎉 Sneak peek at the new look and more coming to Pipelines - 20:55 to 22:09🌟 As mentioned during the session, we’re really excited about the adoption we’ve seen from customers who had additional team members on products like Asana, Monday.com and Trello to deliver projects. Visibility into customer communications is a critical part of project management, and they’ve seen huge value by getting all their users onto Copper. Yet, we know a one-size-fits-all pricing model might not work to make this transition. If you’re interested in bringing more users onto Copper, email us at sales@copper.com. We’d love to chat and provide flexible pricing options that works for you.Whether you’re new to Copper, a longtime customer or still checking it out, we hope you’re excited to explore the possibilities our flexible pipelines feature can bring to your business.  If you have feedback or questions, please share it in the comments section below ⬇️See you next time, Melanie at Copper 

Hey Coppernauts,We're back with another exciting release to help you stay connected and conquer your workflow. This time, we've got some updates and enhancements on deck to make your life easier.New features Mobile Business Card Scanner (iOS & Android): Network like a pro! Scan business cards or upload a photo to create Leads or People directly in the Copper mobile app.  Easily upload contacts using the business card scannerYou can learn more about this exciting new feature in our Help Center. Email Automation Enhancements Rekindle automation: Target specific groups with your Rekindle automations using People Lists (saved filters). List automation: Choose which People on the List receive automated emails for a more tailored approach. Threaded email replies: Keep the conversation flowing! Emails sent through automations will now thread as replies in the recipient's inbox. Bug fixesWe've also addressed some bugs to ensure a smoother Copper experience: File uploads: Resolved an issue where dragging and dropping files into the Related section opened them in a new tab instead of attaching them. Saved list columns: Fixed a bug where saving a List (saved filter) as the Default reset the columns displayed. Task view: Addressed an issue where clicking the Task name field in the List view caused the Task name to disappear. Long task names: Resolved an issue where long Task names in the List view overflowed and overlapped the next cell. Phone number clicks: Fixed an issue where phone numbers in the List view weren't clickable for users with embedded VOIP integrations. Email composer focus: Resolved an issue where using the keyboard to tab through fields in the email composer or email template composer landed the focus on the merge field and selected template elements. But wait, there’s more… Copper users with Leads can now leverage Forms and Email Automation to nurture Leads! Learn more Pipeline types and statuses for all your use cases. Learn more Have a question? Contact our Customer Success Team using the in-app chat 💬Have a suggestion? Check out the Ideas board in our Community 👥

Calling all customers using Leads in Copper 📣 We heard you loud and clear during our recent product webinars: you want to use forms and email automation with Leads — and we’ve delivered 🚀 Customers can now use our Forms widget to collect responses on their website and automatically create Leads in Copper. We’ve also extended the functionality of both single-step or multi-step email automations to allow users to send automated nurture campaigns to Leads and not just Contacts in Copper 🔥If Leads are part of your internal workflow, you’ll now be able to efficiently collect interested website visitors through form responses and automatically nurture these relationships — all within Copper 👏Your comprehensive lead nurture flow📍Note: You must have Leads enabled to see the options for leads in forms and email automation. If you don’t currently have leads enabled in your Copper account, you will not see these options How customers with Leads enabled can use this for their business: So your marketing initiatives are killing it and driving a ton of traffic to your website — hurray 🎉 With our Forms widget, you can capture these highly interested prospects directly into Copper as Lead records with both unique statuses and source information for precision tracking. Once in Copper, users can create a single or multi-step email automation (depending on their plan) to automatically nurture these leads with tailored messaging for example, thanking them for their interest and inviting them to book time with a member of your team. With this setup you’ll never miss an opportunity and start to build relationships instantly.   Here’s an overview of key functionality covered in this release ⬇️ Collect tailored data for actionable insights with LeadsTo better highlight key prospects and differentiate where new prospects are coming from, users can specify a Lead Status for leads created from form responses that’s different from the default for all other new leads created. Users will also be able to choose a specific Lead Source for leads created from form responses to better identify these hot prospects 🔥  Zero in on highly engaged LeadsYour highly engaged website visitors requested to connect by submitting a form response — now you can focus specifically on those new leads by creating a saved list filtered on your custom Lead Status and/or Lead Source. This way you know exactly who to go after with targeted messaging 🎯 If an existing Lead fills out a form, their record data (status or source) will not change.  See recent form submissions by Leads at a glanceQuickly check out and follow up on recent form responses by leads right from the Copper Feed as you start your day. If an owner has been assigned to leads created from form responses, those responses will appear on that user’s feed. Unassigned form responses by leads will appear in the general feed and can be filtered on by activity type 🔍  Effortlessly keep qualified web leads engaged with automatic nurturingSay goodbye to missed opportunities 👋 Automatically follow up with leads you haven’t heard from in a while with our rekindle automation, or get specific by creating a filtered list of Leads to engage with using tailored email templates. Business plan customers can add up to three steps to their follow-ups 🙌 Users can choose whether all leads on the list will receive the automated email or only new leads moving forward.   Maintain your engagement data as customers progress through their journey and provide a quality experienceWhen a Lead is converted into a Person, the form activities will transfer over to their Person record so your team will continue to have full insight into this relationship 👀 The Lead Source will transfer if an opportunity is created at the time a Lead is converted. If an individual was in an email automation as a Lead, they will be removed from the cadence to avoid any confusion in their customer journey.  For additional details on using Leads with email automation and forms, we suggest checking out these articles in our help center: Creating a Lead capture form Automating a single email to Leads Automating a series of emails to LeadsSimplify your Lead nurture process today with the power of forms and email automation and begin building connections instantly ✨If you have any questions or feedback, please leave a comment below ⬇️Melanie at Copper

Spring has sprung, Coppernauts! We’ve just wrapped this month’s Product Pulse webinar – catch the full recap in our Community! Plus, we’ve got new release drops for you, from delivering a huge customer request to new features in Copper forms and more👇Updating the Primary ContactYou asked, and we listened 🗣️ It’s now easier to identify and update a company's primary contact.New Primary Contact field in the company Details sectionWe’ve added new functionality to the web app: New Primary Contact field in the company Details section This new field is also available in our Get Company API This new field will appear as a column option in the Companies list view Updated visual indicator for the primary contact in the Related section Ability to hover over another related person to set them as the primary contact 👉 Learn more in our help center #senderfirstname is now available as a merge field#SenderFirstName in the merge fields menuThis new merge field can be used in the email composer and email templates everywhere you use Copper – the web app, mobile app and Chrome Extension.*Note that if you have a name like “Mary Beth,” the #senderfirstname will be "Mary”. Copper Forms: Assign OwnerYou can now assign a specific user as the Owner for new contacts created from form submissions.Assign Owner in the response settings of the Forms builder All new contacts created from form submissions will automatically be assigned to that user Based on the user’s notification preferences, they will receive notifications for these form submissions We will not update the Owner for forms submitted by existing Persons Bonus: if you are following an existing Person, you will receive a notification if they fill out a form based on your notification preferences. Split View & Refined Navigation for the iPad appNew split view in the iPad appWe’ve optimized the experience for customers using the Copper iPad app: Split view: Browse your lists while simultaneously viewing records for a streamlined multitasking experience Refined navigation: We’ve refined the main navigation bar and relocated it to the left-hand side of the screen to ensure a smoother and more accessible navigation experience  Portant is now available as an integrationAvailable to customers on Professional and Business plans. Personalize, automate, eSign, and share documents with the Portent and Copper integration: Integrates with Google tools you’re already using including Google Docs, Sheets, Slides and Forms Portant automates personalizing, sharing and signing documents using your Copper data Easily generate proposals, contracts, quotes and invoices without switching between apps 👉 Learn more Squashing bugs 🐞 Added an enhancement to automatically remove trailing spaces from email template subject lines. The extra space would inadvertently cause an HTML entity to appear in the subject line of an email. Now, if a user accidentally has a space after their subject line, i.e., "Checking in ", Copper will remove that space so that it does not appear as "Checking in " in the recipient's inbox or the sender's sent folder. Added an enhancement to improve the reliability of a large number of records to be sent to Mailchimp when using the bulk edit feature to check the “Sync to Mailchimp” checkbox  Spring forward with even more recent releases:We’ve also released many new features you might have seen in the latest Coffee with Copper: A consolidated view of all recent activities in Copper with the new Feed. Learn more Turn web visitors into potential customers with Copper’s new Forms widget. Learn more Business plan customers can now automate a series of emails with Copper’s Email Automations feature. Learn more More enhancements to manage your non-revenue Pipelines with all new Types and Statuses. Learn more Duplicate a Pipeline record to save time and avoid manual entry or move a record to a new Pipeline upon closing Won/Done. Learn more The Quickbooks integration is now available in both Android and iOS mobile apps. Learn more You can subscribe to product updates in our Community to receive notifications about new features and releases as they drop 💌 

 Our latest Copper Product Pulse is here and we’re spilling all the tea on automating an email series in Copper. Business plan customers now have the ability to automate up to 3 email touchpoints with their clients. Say goodbye to cooling relationships and hello to elegantly nurturing your key contacts on autopilot 👋Email series are easy to set up and use in a snap so you can try automatically nurturing key contact lists without any heavy lifting. This feature is made to work with your current workflows and processes as an efficient add-on to your engagement strategies. Automating a single email (available on the Professional plan) or multiple emails in Copper is ideal when: 👉 You or a team member would send these emails 1-by-1 to a customer👉 These are operational emails sent to warm up contacts (ex. next steps, or get them started after submitting a form response)👉 Recipients recognize the email contacting them and are expecting an email from you or a team member During this webinar, we covered the core use cases for Copper’s email automation functionality and then we demoed how to set up and use a series. Plus, we’ve sprinkled in a few new features available to both Basic and Professional plan users. Here’s a quick recap: Intro to email automation and use cases - 1:59 to 5:40 Tour of email automation and creating a series - 7:10 to 12:16 Overview of details panel for clear insights into email performance - 12:17 to 13:14 Use case: Automating a birthday email using recurring date fields - 13:15 to 16:45 Coming soon for email automation and Copper forms (Pssst it involves Leads 👀) - 16:46 to 20:07🎉Bonus: We just dropped a huge customer feature request: primary company contact. Now all customers can easily select and update the primary related contact on their company record from not only the details section of the record, but also the related section 👏 (20:11 to 21:55).Your feedback matters: This webinar is all about hearing from you and gathering your feedback. If you weren’t able to attend the session live, but you’re curious to see the poll results, check them out below ⬇️ If you want to share your input, please leave it in the comments section at the bottom of this post.What other feature would you most like to see in Email Automations?59% said send a test email16% said set an automation as active/inactive14% said send the automation from a specific User (not Automation Owner or Contact Owner)11% said add more than 3 steps Have any feedback or questions about the webinar or email series? Leave them in the comments section below ⬇️Until next time,Melanie at Copper 

Hi Community 👋The next chapter of our email automation product drop is here: email series 🎉 As teased during our March Coffee with Copper webinar, we’ve begun rolling out the ability to automate a series of emails to our Business plan customers. Efficiently and elegantly nurture your key customer relationships — on autopilot 🚀📣 We deep dive into automating a series of emails during our Copper Product Pulse webinar: Watch hereNever miss a crucial touchpoint with the magic of email series. You’ll have all the functionality of automating a single email, plus: Tailored, 3-step automations to cover more groundIt’s a busy world out there and sometimes folks need more than just one nudge. Now you can take your customer nurture even further by adding up to three steps in your email series, each with unique templates so you can try out different communications at different times to spark engagement. You now have the ability to add a step Intelligent cadence building to suit your relationshipsEach customer base is different — for some urgency might be important, but for other industries it may be more of a slow burn to win your customers the right way. So, we’ve provided the ability to define a “wait period” between each of your emails that best suits your business. This is how long Copper will wait to see if you’ve received a response from your contact before advancing to the next step. If a contact replies, they’ll be exited from the series with a “success” status. The wait period provided for the last step will define how long Copper will wait before exiting the contact with a status of success ✅ or complete ☑️ (no new inbound activity). Not sure what works for you? We’ve included pre-populated defaults for each step that you can test and learn with (ie. Step 1 will wait for 3 days, step 2 will wait for 7 days and step 3 will wait for 10 days). Define how long you’d like the automation to wait to receive an email from your customer before moving forward Clear insight into the health and performance of your email automationsUnderstand the performance of your series and identify any opportunities for improvement with clear details on:👉 Contacts that completed a series (all emails delivered)👉 Contacts that successfully exited a series (new inbound activity at any step)👉 Contacts that have been removed from a series (either because they no longer match the criteria or they’re out of retries)👉 Contacts that are queued for retry (because delivery failed on previous attempt ex. missing email)Plus, you’ll have full visibility into the contacts still progressing through your cadence. Our new email series functionality is easy to set up and use in a snap so you can try automatically nurturing key contact lists without any heavy lifting. It’s made to work with your current workflows and processes as an efficient add-on to your engagement strategies. 📣 You’ll find our full help center article here to give you a hand with setting up your email series.We hope you enjoy this feature!Melanie at Copper 

Hey Copper Community! The team has been working hard to bring you an expansive Pipelines experience to help you tackle all of your business needs and engage your customers throughout their journey. We have a few exciting updates rolling out over the coming weeks 🔥These changes increase your efficiency in managing non-revenue engagements like projects, recruitment, and more – plus make it easier than ever to create the right pipelines that work for your business. Here’s a rundown on what we’re introducing to Pipelines ⬇️📣 We cover the entire end-to-end pipeline experience in action during our May Product Pulse webinar: Watch hereCreate pipelines tailored to your business with new record typesManaging sales opportunities is only one aspect of your business, so we’ve introduced two additional record types to our Pipeline templates to give you even more flexibility when managing processes outside of sales: Projects and Items. You can also access these when creating a pipeline from scratch.You can further customize this by going into Settings > Customize > Rename Records and renaming these labels to better fit your business operations. As you explore company and people records linked with objects in your pipelines, you’ll now see a related Pipelines section organized by these new record types for a more unified experience across the platform. Related “Project” record types in a pipeline will now be stored under a new record type header in your related tab on People and Company records.If you’d like to customize your existing pipelines further or update the current record types from Opportunities, you can now adjust the Pipeline record type to Item or Project from the pipeline settings on the board view. From there:Click the 3-dot menu Select “Edit Pipeline” Choose your desired pipeline record type from the “Pipeline Record Type” dropdown. This will update your company and people record related sections for pipelines accordingly as shown above. Access the pipeline menuSelect from the pipeline record type dropdownManage relationships across pipelines effortlessly with new record duplication functionalityKeep your deals, projects and relationships flowing effortlessly across your entire customer journey with the ability to duplicate pipeline records from one pipeline to another. Wave goodbye to repetitive data entry. When you’re done with a pipeline record in one pipeline, use the duplicate button in the record menu to transition the record to another pipeline with the fields and related People records already populated. You’ll have the opportunity to edit these fields before pushing it to a new pipeline. Use the record menu to access the duplicate optionSelect “Duplicate”When you duplicate an opportunity, project or item, all of your pre-configured data will be populated and you’ll have the opportunity to edit this information and select the pipeline you want the new object to live on. For even more efficiency, you’ll also have the ability to duplicate a pipeline record from the record “Won” modal. Toggle on the setting to duplicate the record. Intuitively manage non-revenue pipelines with new statusesWe’re excited to deliver this common customer request as we continue to expand the pipeline experience past sales-focused workflows. Now, when your pipeline is set to “non-revenue” you’ll see alternate pipeline statuses: Open, Won’t Do (instead of Lost), On Hold (instead of Abandoned) and Done (instead of Won). If a pipeline record is moved from a non-revenue pipeline to a revenue pipeline or vice versa, the status will be the same but be renamed to match the revenue versus non-revenue setting. You and your team will be able to more intuitively manage your pipelines for project workflows and more. We’re introducing new statuses for non-revenue pipelinesWe hope you enjoy these new pipeline features. Leave your questions or feedback in the comments below ⬇️Melanie at Copper 

We’ve got another exciting announcement for our Copper customers 📣 We’re rolling out our new Feed — encapsulating everything happening in Copper into one clear, well-organized view 👀 Your new Copper FeedYou’ll never miss a beat with real-time updates on the activities captured in Copper – including calls, meetings, emails, form submissions and more 🥁 Move the work forward with powerful collaboration tools. You can interact with activities in the Feed just like you do on records, allowing you to comment, react and even reply to emails without switching into specific records.📣 We show you how Feed and Copper’s new Forms feature work together during our latest Coffee with Copper webinar. Watch here. 📍​​​​ ​​​Note: The Feed respects your current email visibility settings found under Settings > Personal Preferences > Email Settings & Templates > Emails, Files, and Links Visibility Here’s a quick rundown on what you’ll find in the new Copper feed ⬇️Maximize your efficiency with easily accessible activity filters With our re-organized activity filters in a new left-side navigation menu, you can filter on the activity types you’ve added to Copper including emails, phone calls, form submissions and more.Zero in with activity filtersStay on the ball with intelligently tailored suggestionsYour personalized “Keep Things Moving” and “Suggestions” sections are now accessible to the right in the feed. Check out your intelligent suggestionsCut through the noise with the “Show only what I’m following” featureWe get it — it’s great to see everything that’s going down in Copper, but sometimes you want to focus on the interactions and contacts that matter to you. Streamline your feed and reprioritize what you’re seeing by selecting “Show only what I’m following”. Focus on the interactions that matter to youSelect the “Follow” button on records Feed makes it easier than ever to stay informed, connected and ahead of the game. This new experience replaces the previous Copper Dashboard. We hope you enjoy this new experience as we continue to evolve Copper into your end-to-end customer engagement and relationship management platform. If you have any questions or feedback, reply in the comments section below 👇Melanie at Copper 

We’re serving up another round of enhancements to delight our customers and help them better engage their clients 👏 You can now filter on recurring dates in Copper and celebrate key customer milestones like birthdays and anniversaries, solving a key customer request 🔥 Link this with our newest Email automation functionality to help grow your relationships on autopilot. Plus, we introduced enhancements to advanced reporting with currencies outside of USD and more.   Recurring Date Filters to recognize key customer milestones Using our new fixed and relative recurring date filters, you can easily track key customer milestones occurring on a certain date, regardless of year – such as birthdays or anniversaries. Grow your relationships by tracking and recognizing these important dates with your clients! Professional and Business customers can pair this with our new automate a single email functionality. For more info, check out our Community post here.   Professional and Business customers can now automate a single email Nurture your warm relationships with ease using our gallery of pre-built options. Automated emails send on your behalf from your Gmail account, giving your outreach a targeted, personal feel. Automate follow-ups for your sales team, rekindle a cooling relationship, or tie an automation to your Lists (saved filters). For more info, check out our Community post here.   Enhancements and bug fixes for our non-US customers   Currency update to Advanced Reporting You can now run advanced reports in your local base currency for any currency.   We also squashed some bugs that were impacting our non-US customers: Fixed an issue where the import tool was not respecting a user’s preferred date format set in Settings > Personal Preferences > My Preferences if it was not MM/DD/YY. Fixed an issue where the Xero integration was not respecting a user’s preferred date format if it was not MM/DD/YY. Fixed an issue where the Opportunity cards were not respecting a user’s preferred date format if it was not MM/DD/YY.

Hey Copper Community 👋We’re teeing up something great in Copper and here are the deets 👀 Now it’s even easier to capture information from your website visitors and automatically push it into Copper. Get a jump start on nurturing these new relationships — all from one tool 🔥 Our new Forms feature (as teased during our December Coffee with Copper webinar) is rolling out to all Copper accounts in the coming weeks 🎉 We’re thrilled to continue delivering capabilities that allow Copper to be your end-to-end relationship management platform. 📣 We did an in-depth demo of this feature and how it works with our newest email automation functionality during our latest Coffee with Copper webinar 👉 Watch here. This is the first release in a series of releases as we deliver a comprehensive forms tool for our customers. Here’s what to expect with our first release: Automatically create Contacts from form responses: We’re revving up your prospect and customer engine by automatically capturing all form responses as new Contact records in Copper so you can immediately jump on new customer inquiries and begin building relationships. The contact type for new Contacts created from form responses will automatically default to “Potential Customer”, but you can change it. If a form is submitted by a Contact already in Copper, there’s no stress about duplicates — we’ll log an activity for that Contact on their record ✨ Easily tailor the design to your website: The first release includes some styling functionality so you can match the form and widget to your current branding. You’ll be able to: Customize the fonts by choosing from a selection of Google Fonts Match your brand colors using a color picker or by entering your brand's color values Adjust the title (ex. Contact us or Get a Quote) Select the positioning of the widget on your website (ie. top, bottom, left, right) Copper’s form builderPlace it on your website quickly: We know how it is — you hear “website form” and you think of the hours spent coding or going back and forth with your developer. But not with our new Forms widget 👏 Our chat-style widget is easy to add. It sits on top of your website, so it’s easily discoverable by the end user, simple to install and won’t create any styling changes to your website. All the details on how to install the forms widget are here. Copper’s form widget lives on top of your websiteStay updated on incoming connections: Form responses create activities — so you’ll be able to see the responses on the contact’s profile and on the Dashboard Activity Feed in the Company tab. As we roll out the new Copper Feed, you’ll be able to see and filter on these activities. This allows you to stay up to date easily on all recent form responses and how your team is engaging with these customers from comments, reactions and more 👀A sneak peek of our new Copper Feed👉 How our customers can use this: Create a list of form responses by filtering on the new activity type. Assign Contact Owners, create tasks, reach out, and move the relationship forward. For our Professional and Business plan customers, this is where things start getting magical 🪄You can create a single email automation based on this list to automatically follow up with these new contacts when they’re most engaged.  Frequently asked questions Can I remove the Copper logo from the form?The first release of forms will include the Copper logo. This is something customers will be able to remove in a future release. Can I capture form responses as Leads in Copper instead of Contacts? At this time, form responses will only support the creation of Contacts in Copper. Support for Leads is something that will come in the future. Can I personalize the thank you message shown after the form submission? For our first release you aren’t able to adjust this copy. This will come in future releases. How do I see all the contacts created from a form submission in the list view? Creating a list of all your contacts created from a form submission is easy! Head to filters and select Activity Type. From there you’ll now be able to select “Form” as the activity to create a filtered list. Include a filter for Contact type as “Potential Customer” to see all your newly added contacts.  We hope you enjoy this new feature release 🎉 Leave any questions or feedback in the comments section below 👇Melanie at Copper 

We have some exciting news for our community 🎉 Teased earlier in our January Product Pulse webinar, the first release of our email automation feature is now live in Copper for all Professional and Business plan customers. Staying on top of your warm relationships is now easier than ever with our new automate a single email functionality as we continue to evolve Copper into your comprehensive relationship platform for engaging customers across the entire journey. You’ll find it under Settings > Automation > Email Automation.📣 We did an in-depth demo of our automate a single email feature and its relationship with our new forms feature during our latest Coffee with Copper webinar. Watch here. Never miss a crucial touchpoint while nurturing interest with your customers using these key features: Gallery of pre-configured options: We make it super simple to get started by providing a gallery of pre-configured options for setting up your email automation based on common relationship-building use cases. It takes under a minute to set up an automation 🚀 You can choose to either set up an automation for contacts you haven’t heard from in a while, or to contacts on a specific saved filtered list (more below). Gallery of optionsTie your automated emails to a list: We know many of our customers are actively building and tracking lists of key contacts based on their core workflows in Copper. Now, you can use our automated single email feature to connect with these groups of contacts. This is particularly handy when a list changes dynamically. As a new contact is added to the list, the active automation will try to send them an email within an hour — avoiding any critical gaps in your relationships 👍👉 How our customers can use this: This new capability pairs really well with our recently released recurring date filter. For example, say you’re tracking important customer milestones like birthdays, anniversaries, or customer-since dates as custom fields on your records and you’d like to celebrate these milestones with your customers. You could create a saved filtered list called “Birthdays today” that’s filtered on recurring dates as of “today” regardless of year. Now you have a list that will update dynamically each day that you can plug into a single email automation to send a “Happy Birthday” email daily to the contacts on the list. These small moments will help keep your relationships warm as your customers move through their journey with your business. Send an email to a list of contactsSend on behalf of a contact owner: When nurturing a relationship with a Contact, you most likely want them to receive the outreach from the team member they’ve already been connected with. Using our new email automation feature, you can choose to have the emails sent on behalf of the Contact Owner, ensuring no customer is left confused or disjointed in their relationship 💕 👉 How our customers can use this: For example, let’s say your Account Executives are the account owners on your potential customer contacts in Copper. A Copper account owner or admin could set up a “rekindle outreach” on behalf of the account owners to automatically send an email to customers they haven’t heard from in a few weeks to help jump start those relationships without taking time away from the account executives busy working with active prospects. This way you can make sure relationships aren’t going stale, without adding more to your team’s workload.Choose to Send from the “Contact Owner” instead of the automation ownerUse your own email templates: By leveraging email templates within email automation, you’re able to ensure consistency across all your messaging. This is just the start of our vision for email automation in Copper. In the near future, we plan to provide the ability to automate an email series so your relationships can go even further. Stay tuned 👀 Commonly asked questions Where can I find the email automation tool?Email automation is located under Settings > Automation > Email Automation. Head there to get started with the gallery of pre-configured options.  Are the emails sent using Gmail or an email client? Copper actually sends automated emails on behalf of your users from their Gmail accounts. This gives your outreach a more personal, targeted feel. A user will be able to find all emails in their sent Gmail folder, and on the Contact profile, as if they sent it themselves. Who can set up an email automation? At this time, only Account Owners and Admins can set up email automations. If you’d like to send on behalf of a user, you can do this if they are the Contact Owner on a Person record. What happens if my email doesn’t send? If Copper is unable to send an email to a person on your list, you’ll see messaging in the automation details panel letting you know of any issues - such as a user’s Gmail account isn’t connected, the contact record missing an email address, or a user hitting the daily send limit. Copper will automatically retry each contact each day, up to 3 times. This gives you ample time to correct any issue before we attempt to send the email again.  Is there a limit on the number of emails that can be sent? There is a limit of 500 automated emails that can be sent per day from your company with this feature. This includes emails sent on behalf of the automation owner or the contact owner(s). Additionally, Google limits the number of emails that can be sent daily from an email address. This includes any emails sent from Gmail, Copper or any other app. We have more resources in our help center here to give you a hand with setting up your email automations. We hope you enjoy this new feature.Melanie at Copper.  

 That’s a wrap on our February Copper Product Pulse! During this session, our team reviewed the current product roadmap and our vision for Pipelines as Copper continues to evolve into your end-to-end customer engagement platform. Then, we demoed a few of our latest releases for Pipelines including new use case-specific templates and customizations. Watch the recording for the full scoop.📣 Watch our latest Coffee with Copper webinar as we dive into best practices for nurturing interest with your customers using our email automation and forms functionality. Watch here. Here’s a quick recap on what we covered during this session: Our new Pipeline templates - 5:58 to 7:32We’ve refocused our template selection on use cases. When you go to select from our templates, you’ll be able to choose from options like Sales, Account Renewal, Partnerships, Project, Onboarding and more. This way, you can immediately identify use cases that might be helpful for your organization, regardless of industry. We’ll be adding more templates in the months to come.  The new unified card view - 7:33 to 8:13 Similar to the recent updates we’ve made to list views around configuration settings, we’ve brought a similar experience to your Pipeline view. Previously, each user had their own view of Pipeline card fields in the kanban board. Now, the default view for all users of the Pipeline card fields will be set by the Pipeline creator, so that everyone is on the same page.  Revenue versus non-revenue Pipeline toggle - 8:39 to 9:31 and 10:55 to 11:30When building out a new pipeline, you have the option to toggle on or off revenue tracking features like monetary roll-ups, reporting and more. If toggled on, you’ll see revenue tracking. If toggled off, your Pipeline will no longer include these monetary features, making it a much clearer and cleaner experience for workflows not associated with dollar values. You can also go into the Pipeline settings on a current pipeline to toggle off revenue tracking if it doesn’t apply.  How to duplicate current Pipelines - 10:01 to 10:35Love a specific Pipeline setup and want to duplicate it? We’ve made it even easier for you to clone a current Pipeline at the Pipeline level. Click the 3 dot ellipsis in the right-hand corner of your screen to access the “Duplicate Pipeline” option. This will duplicate the Pipeline name, stages, revenue tracking settings and card fields. You’ll be rolling with your new Pipeline in a few clicks to keep your business running smoothly.   New task highlights on Pipeline cards - 11:31 to 12:09It’s now easier to see your tasks related to your opportunities in a pipeline. When you have tasks associated with an opportunity you’ll see a little check box icon in the top right corner of your card. These are color coded to keep you up to speed on your most pressing priorities — red means it’s late, yellow means it’s due today. If you see a + icon, this means you can add a task right from the card view. Everything you need to move opportunities or projects along is easily accessible right from your board view so you can better organize your to-do list.  More consistency across your records - 12:10 to 13:42In the related section on your Company records, we’ve organized your Pipelines into Revenue and Non-Revenue categories with tailored views so you have more clarity around your open opportunities and in-flight projects. Now, you can skip the revenue-related jargon if your Pipelines have the revenue and sales tracking functionality toggled off. Lastly, we provided a quick sneak peek into what’s to come for Pipelines in the near future (14:03): Your feedback matters: This webinar is all about hearing from you and gathering your feedback. If you weren’t able to attend the session live, but you’re curious to see the poll results, check them out below ⬇️ If you want to share your input, please leave it in the comments section at the bottom of this post.If you had the option to color code Copper records in the List or Pipeline view, what would you like to color code?59% said color code a list row or pipeline card36% said color code a field4% said other Have feedback or questions? Leave it in the comments section below 🙂  Melanie at Copper 

Hey Copper Community!We heard your requests loud and clear — filtering on recurring date fields is a must-have for our customers. We’re thrilled to announce this is now available in Copper 🎈Your feedback is invaluable to us, and we’re excited to introduce an update that directly addresses a key customer request.With our enhancement, you can now filter a list by recurring date. This will exclude the year from the filter, making tracking and celebrating important customer milestones like birthdays or anniversaries easy.  Let’s walk through how it works:1. First, to use this feature you’ll need to have birthdays, anniversaries, or other customer milestones saved as a custom date field on your contact records. 2. You’ll need to locate this custom date field towards the bottom of your fields list, following the default fields when filtering your list. Scroll to find your custom fields3. Once located, you’ll click “Select Date Range”. 4. Then select “Recurring Dates”. 5. From there, use the dropdown to select the window of time (today, this week, this month, etc.) for this date to occur. For example, if you select this month (2/01 to 2/29), you’ll see everyone with a birthday in the month of February, regardless of the year.You can also enter your own custom date range.  How our customers can use this: This is a small but mighty feature when it comes to nurturing your key relationships. For example, let’s say we have Copper customer Ted. Ted keeps track of all his customer birthdays, purchase anniversaries, and renewal dates as custom date fields in Copper. He wants to send a happy birthday email to everyone who has a birthday this month as a way to stay top of mind and keep his relationships warm.Now, Ted can go into his People tab, filter on his custom date field “Birthday” as a recurring date field within “this month”, and see a list of all the customers with a birthday in February. Ted can either choose to bulk email all these customers using a saved template, email them individually, or push them to another email tool like Mailchimp either via an integration or by exporting the list.Ted could also use our new automate a single email functionality to stay on top of birthdays daily. To do this, he’d filter his list of contacts using the custom date field “Birthday” as a recurring date field for “Today” and save this filtered list. The list will update dynamically each day. If he uses this list as the base for his email automation, a happy birthday email will go out each day to the contacts newly added to the list. Learn more about getting ready to set up an email automation here. This feature is rolling out to our Professional and Business plan customers over the next few weeks. We hope this makes it easier than ever to track important customer milestones and maintain your key relationships. We value your feedback and encourage you to reach out to us with any questions or suggestions by leaving a comment below ⬇️Melanie at Copper 

We're excited to bring you another round of innovative updates from Copper CRM 🎉 With your feedback and evolving business needs in mind, we've introduced new features and enhancements that promise to make managing your relationships and processes even more seamless and effective. Here's what's new:Flexible Pipelines for diverse workflows What's new: Pipelines now support a broader range of workflows beyond sales, including but not limited to partnership management, customer onboarding and project management. Key enhancements: Pipelines template library: Jumpstart your workflow setup with pre-configured templates for both sales and non-sales processes. Sales & revenue tracking setting: Tailor your Pipeline view to display sales-specific features, adapting to your unique business needs. Toggle this off when sales tracking is not needed. Enhanced visibility: Easily access related Pipeline records directly your Company records, and segment by revenue vs. non-revenue pipelines. Unified pipeline view: Pipeline customizations such as Pipeline card fields and revenue tracking settings are inherited by all users, ensuring team alignment. Task integration: Tasks related to Pipeline records are now more visible and accessible, streamlining your workflow. Value: These updates empower you to build and tailor Pipelines to your specific processes, improving efficiency and collaboration across your team. Revamped Feed for enhanced communication insight What's new: We've transformed the Dashboard feature into our new Feed, providing a comprehensive view of all communications and activities within your Copper account. This is rolling out to all customers over the next few weeks. Key features: Global activity feed: Stay informed with a complete overview of interactions, including emails with contacts not yet added to Copper. Activity type filtering: Easily navigate your Feed by filtering activities into "Conversation" and "Work" categories for focused insights. Value: Gain unparalleled transparency into your business engagements, ensuring nothing slips through the cracks. Mobile app enhancements for Android and iOS Android updates: Task management: Enjoy a cleaner task list with automatic decluttering of completed tasks. Pipeline revenue tracking: The app now aligns with Pipeline updates we made on the desktop app, respecting the revenue tracking settings. iOS enhancements: SMS via JustCall: Send SMS messages directly through the JustCall integration for more seamless communication. Quickbooks integration: View invoices and estimates from Quickbooks when accessing your CRM records, ensuring financial clarity. Value: These mobile updates bring the power of Copper to your fingertips, ensuring productivity and access to critical information on the go.  

We're thrilled to share that we're making it easier for all Copper customers to conquer their to-do lists. All Copper plans now have access to Task Automation — so you can set your tedious tasks on autopilot, and spend more time getting important work done 💪From sending welcome emails to creating follow-ups, we’ve got you covered. You have the power to mobilize your team and stay on top of your central relationships.  Where do I find task automation? Just navigate to Settings > Automation > Task Automation to begin automating your team’s most common tasks.  How does it work? If you have commonly occurring or repetitive actions in your workflow, you can automatically generate tasks for these actions in your Copper tasks list. For example, if a stage changes on an opportunity in your Pipeline, you may want to automatically create a task to follow up with that customer. For more information on setting up task automations, visit this article in our Help Center.  

 Welcome to our first ever Copper Product Pulse! Our new webinar series is bringing you a peek behind the curtain at what our Product team is working away on. From product updates to all-new features coming down the pipe, we spill the tea every month 🍵 Copper is evolving into your comprehensive relationship platform for engaging customers across the entire journey, and we’re sharing updates as we ship new and improved features. 📣 Our next Copper Product Pulse will be on Tuesday, February 27, 2024 at 10 am PST / 1 pm EST. Register here.In this session we covered 👇 Email composer and template updates - 3:22 to 10:38Composing emails is even easier in Copper with our latest updates. We’ve made the options to select a template or add merge fields into your email more accessible — saving you time and helping ensure accuracy and compliance in your frequent, repeated communications with customers, without losing out on the personalization. We’ve also brought the rich text formatting options to the forefront of your composer so you can quickly professionalize the body of your email before sending your message.  New Lists on Leads - 10:38 to 14:04Our new List Views experience is now in Leads. You’ll see a new look and feel, making it easier to navigate through and manage your lists in Leads. A customer favorite is the ability to save column configurations to ensure a unified view across users, keeping your entire team on the same page. Additional features now available in Leads include: In-line editing support Tags field as a default column A new saved filter section for managing public and private filters Single Email Automation - 14:25 to 23:52Soon, users on our Professional and Business plans will have the ability to automate a single email! Built right into Copper, we’re helping you better nurture your client relationships with less effort using our pre-built email flow options to automate an email. Choose from templated flows including: Sending an email to contacts you haven’t heard from in a while  Emailing contacts on a specific list With more email flows coming soonIt’ll take you under a minute to set up your email automations — so you can stay in touch with clients without all the manual follow-up. Basic plan customers can connect with our Support team via the in-app Copper chat if you’re interested in adding this feature.  Here are a few key questions around our new releases we address here:  What are the key benefits of emailing via Copper versus emailing via your email account and it being logged into the activity tab for that contact?The main benefit is that within Copper we provide merge fields that enable the personalization of your templates. In the future, you’ll have the ability to use Copper templates in conjunction with our upcoming email automation features. Are there limitations on the number of emails you can send using bulk email? Similarly, for the single email automation coming soon, will it be subject to Gmail’s sending limits?There are no Copper limitations, however Google does enforce daily limits on the number of emails that can be sent per user, and this rule is respected by Copper since we send out emails directly through Gmail. This will include emails sent using email automation. Our email automation feature itself will also have a limit of 500 automated emails that can be sent from a Company (you and your users) in a day. Emails we were unable to send due to these limitations will be retried automatically the next day (up to 3 times per Contact). How do I access the Leads feature? I don’t see the bullseye icon in the top left of my navigation. Leads is a current feature that can be enabled from settings. If you’d like to learn more, check out this help doc.  Who will have access to set up email automations in Copper? For its initial release, only Account Owners and Admins can create an email automation — but we’re open to feedback on how important it is for all users to be able to create email automations. Although a user cannot create an email automation at this time, automated emails can still be sent on their behalf if they’re a Contact Owner for any Contacts and an email automation has been set to send from the Contact Owner. Your feedback matters This webinar is all about hearing from you and gathering your feedback. If you weren’t able to attend the session live, but you’re curious to see the poll results, check them out below ⬇️ If you want to share your input, please leave it in the comments section at the bottom of this post. What features would you most like to see in Email Templates?43% said Custom fields as merge fields29% said AI drafted copy28% said In-line images What features would you most like to see in Email Automations?31% said Automate email(s) to send before or after a specified custom date, e.g. “birthday” or “contract due”26% said Ability to automate email(s) to Leads25% said Automate email(s) to send when an opportunity moves stages18% said Automate email(s) when a tag is applies to contacts Soon you’ll be able to use Pipelines for all of your engagements – both revenue and non-revenue. When thinking about your business processes: if you had the ability to rename “Pipelines,” what would you name it?52% said Leave it as “Pipelines”33% said Workflows8% said Flows4% said Boards4% said Workboards Have feedback or questions? Leave it in the comments section below 🙂  Melanie at Copper 

After tons of useful feedback from our customers, we’re evolving how you can work with Pipelines. Many customers use Pipelines to track sales processes across their organization, but the applications extend far beyond financial transactions. Now, we’re making it even easier to use Pipelines for processes outside of sales that aren’t linked to a dollar value — like managing your projects, service delivery or customer onboarding. We’re seeing an increasing number of customers using Pipelines in this way, demonstrating the flexibility of how you can use Copper. With our latest release, it’s easier than ever to keep track of how you’re engaging with your clients across all phases of the customer journey — not just during the sales process. We’ve begun rolling out this update and it will be available in all Copper accounts over the next few days.  Our new Pipeline templates Before this release, we offered a suite of Pipeline templates for users to choose from based on industry. Now, we’ve refocused our template selection on use cases instead. This means that, when you go to select from our templates, you’ll be able to choose from options like Sales, Account Renewal, Partnerships, Project, Onboarding and more. This way, you can immediately identify use cases that might be helpful for your organization, regardless of industry.Use case focused templates All of our templates are still fully customizable — so you can easily add or adjust stages. You’ll also be able to decide whether each individual Pipeline will be used to track sales or revenue, and toggle the dollar value off when it doesn’t apply. Toggle on/off revenue tracking If toggled on, you’ll see things like monetary rolls-ups, reporting and more. If toggled off, your Pipeline will no longer include these monetary features, making it a much clearer and cleaner experience for workflows not associated with dollar values. And of course, you’ll still have the option to start from scratch and build a revenue or non-revenue focused Pipeline to your exact preferences.  What if I want to remove revenue tracking features from my current Pipeline? Once available in your account, you’ll now have the option to remove all monetary tracking features from your Pipeline. To do this, go to your Pipeline and select the settings icon ⚙ in the top right corner.Then under Public Settings, select Customize Pipeline. Here you’ll have the option to toggle off the revenue and sales tracking.Use the toggle under “Board Type” to choose whether this Pipeline tracks sales or revenue  We hope you enjoy this improved, customizable experience with Copper Pipelines 💕 We’d love to hear your feedback! Please leave any comments or questions below 👇 Melanie at Copper 

We’ve added the new List Views experience to Leads, including the new look and feel, in-line editing support, tags as a list column, and the ability to save different column sets on saved filtered lists that can be shared with other users for a unified experience. We also enabled Task Automation for Basic plan users, and improved accessibility to email templates and rich text formatting when sending emails from Copper. Enhanced List Views for LeadsWe've extended our New List View experience to Leads, in addition to People, Companies, Opportunities, and Tasks. This update brings a new look and feel, making it easier to navigate through and manage your lists in Leads. Key enhancements now accessible in Leads include in-line editing support, tags field as a default column, a new saved filter section for managing public and private filters, and support for multiple column configurations that can be shared to create a unified view. With these enhancements users can streamline using and managing records in List Views, enjoy faster editing, and ensure team alignment. Task Automation for Basic plan usersTask Automation, previously available only in higher tiers, is now accessible to Basic plan customers. This feature allows users to easily create if-this-then-that rules to automate task creation, so they can to stay organized and proactive. For example, automatically generate a follow-up task after completing a demo and updating your opportunity stage to enhance deal progression. Users will save time and maintain consistency in your sales processes, ensuring no opportunity slips through the cracks. Improved email template and rich text formatting visibilityThe email templates feature is now permanently visible and fixed to the email composer so that users can more easily access their templates. Previously this feature was hidden within the composer which made it difficult for users to discover email templates. Similarly, rich text formatting for emails has been made permanently visible on the email composer to increase user accessibility. Both of these updates simplify user email workflows, making template access and rich formatting options more intuitive and less time-consuming. Upgraded mobile experience for Android usersThe Copper Android mobile app now includes features to match the web app’s capabilities. Users can now add attachments from from Google Drive and Dropbox when composing and sending emails directly from the mobile app. Copper email templates containing attachments can also be used and sent from the mobile app. Lastly, we’ve improved the mobile task due date editing experience to be more consistent with the web application. Previously, on the mobile app, task due dates defaulted in with the current date on creation and when tasks were edited, and there was no way to clear due dates on tasks. 

With the new year quickly approaching it’s time to reflect on the awesomeness of 2023 and all the great product releases we saw in Copper. From a totally revamped list views experience to an even better mobile app experience, this year delivered the goods 🔥So without further ado, we’ve wrapped up all the hot tickets items to give you a quick refresher on the best of 2023 ⬇️ Attachments in email templatesBack in January, we saved users more time and energy by introducing attached files in email templates. This way, whenever you go to use your favorite template, your file automatically attaches, saving you the additional clicks ✅ Learn more hereIn 2023, Copper users sent a total of 855,396 emails from Copper 👀 Pipeline templatesWe supercharged Copper pipelines by adding ready-to-use, industry specific templates to help take the guesswork out of building your stages. These templates are fully customizable so you can tailor them to your business’s unique needs 🚀 Plus, we added the ability to duplicate an already existing pipeline to make it even easier to create pipelines in a snap without re-inventing what works for you. Learn more here The power of pipelines: this year our customers created 11,758 pipelines 🎉 New functionality on iOS and Android2023 was a big year for our mobile app and we’re thrilled we could make your on-the-go Copper  experience even better 📲 Here’s a quick rundown on the changes we made to our app for iOS and Android:  Attachments on templates: When using an email template, your designated file in the template will automatically be attached. Redesigned navigation: Creating more visual consistency with the other Google apps you know and love.  Create, edit, delete filters on iOS: Design and UX improvements made to the filter module. Improved invite users experience: No need to navigate over to the web app to invite your teammates on Android; plus we cleaned up the user experience on iOS.  Filter records based on text fields on iOS: You’re now able to filter records by text fields to better segment your contacts.  Launched the home feed: The feed allows users to better collaborate with their team on-the-go by viewing comments and emoji reactions on activities and threads, and lets you view @mentions.   JustCall mobile app integration: Users can now dial out through the JustCall app when placing a call from the mobile app. RingCentral mobile app integration for Android: Users can dial out through the RingCentral app when placing a call from the Copper mobile app from Android.  User trial experienceWith the introduction of our 7-day user trial experience, we made it easier for users to share Copper with their teammates and ensure it’s a good fit before moving ahead with purchasing seats. Learn more hereThe more the merrier: Copper users invited 15,827 new team members this year 💕 Faster email syncHaving the most up-to-date information is important when planning your next steps for nurturing your relationships, so we made our email sync faster than ever ⚡ Now emails from Gmail are synced in minutes. Learn more here  Reactions on commentsWe modernized comments and activities by allowing you and your team to react with emojis. This is a quick and easy way to celebrate wins and acknowledge messages from team members. Learn more here A chatty bunch: Our users left 209,291 comments in Copper in 2023 📣 Days in Stage ReportingPipelines are a great way to visualize and track your deals and relationships, but they can also provide a treasure trove of insight into creating more efficient processes, determining performance, and forecasting for the future. So we released days in stage reporting to take a deeper look into how long opportunities sit in a pipeline stage, helping you better understand the impact to your business. Learn more here New list viewsNow this was a biggie for us and we’re so delighted we could bring this release to you in 2023 🎉 The new list experience brings you all the features you loved about our old lists, with a whole new look and feel plus additional functionality to make working in lists a breeze. Here’s a rundown of what we added to help increase your efficiency and productivity in Copper: An updated, spreadsheet-like design: Easily consume and analyze key information to take the right next step In-line and bulk editing: Quickly update most fields in your Copper records individually, or in groups, right from your list More accessible filters: Create new filters in a few clicks and access saved filters faster to pick up right where you left off Expanded preview functionality from your list: Access a preview window of any record type to update or review details without losing your spot in your list — so you always stay in your flow Edit tags in lists: View and edit tags right from the list so you can stay on stop of your customer data  Enhanced column configuration: When you select specific columns for a filtered list view, those columns will be saved to the filtered list itself for all other users to view, making sharing filtered lists even easier Learn more hereFiltering aficionados: Copper users saved 32,904 filtered lists in 2023 🔍 New daily dashboardSmall, but mighty — we introduced the new centralized daily dashboard in Copper so that our users can start their day off on the right foot 🏃With all your critical activities and reminders together in one spot, you can visit the dashboard throughout the day to stay on top of suggested follow-ups and action items. Learn more here  And that’s a wrap folks! We hope you found value in our 2023 releases and we can’t wait to continue working with you in the new year. Interested to see what we have in store? Check out our most recent Coffee with Copper recording where we share our updated vision for 2024 and our product roadmap for a sneak peek into what’s to come in Copper. Watch it here