activity versus attempt

Userlevel 3
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We have 2 ‘attempts to communicate’ activities:

  • email (we send them, they may or may not have read)
  • voice mail

these are not set as ‘interactions’, since they are not.

for purposes of knowing when to try again, we need a date column of last attempt.

we have ‘last contacted’, but its only set for interactions.

we have these date fields, but none apply

  "date_created": 1680292261,
  "date_modified": 1709136005,
  "date_last_contacted": null,
  "date_lead_created": null

I have read the below.

How may i achieve this goal please? its very painful trying to maintain this separately on post it notes.



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