CRM Best Practices

Ever wonder "How to CRM?" This is the place for you. Learn how to use Copper to your advantage.

30 Topics

J
JPierreEngaged User
asked in Ask a Question or Share an Idea

Is there a GANTT chart view for Projects & Tasks?

I’m still helping my team adopt Copper (while learning myself) and I’m interested in doing more within Copper to track action items and events rather than also using ClickUp.Is there a way my team can keep track of To-Dos more visually in a GANTT - calendar style for better planning? Per client > per project etc

3
D
1 day ago
A
ashahNew Participant
asked in Ask a Question or Share an Idea

Is it possible to create a default "Note" using markdown?

I’d love to use markdown for taking meeting notes with rich text - but I think there would be a high user burden to remember the markdown usage. I’m wondering if it’s possible to save a default “Note” with the markdown so that every time a new note is created in a record, a guide for the markdown is easily accessible.

0
A
3 days ago
F
FreddyNew Participant
posted in Ask a Question or Share an Idea

Embedded language corrector in Copper

Hey Copper,The send and reply feature within copper is really cool!Any chance you can have a corrector embedded?Since multi language is getting stronger and stronger, that would be really handy.Cheers

2
Chris from Copper
Copper Employee
8 days ago
C
CamilleEngaged User
asked in Ask a Question or Share an Idea

opportunity conversion rate between stages

Hi,I'd like to build a Funnel conversion report, to track opportunity conversion rate between stages in my pipeline. My goal is to confirm wether the win probability % for each pipeline stage is accurate or not, and to monitor its evolution over time. Could you help me do that please?Thanks a lot for your help!Camille

13
C
12 days ago
D
DomoniqueNew Participant
asked in Ask a Question or Share an Idea

Email Templates

COPPER CRM - when creating an email and using templates we were able to add multiple templates to the email, now when we select a different template to add in the email it removes all the text from the email and adds only the text of the template I selected.

1
Chris from Copper
Copper Employee
16 days ago
J
JPierreEngaged User
posted in Ask a Question or Share an Idea

Allow the "Calendar Events" section to add Existing Events, not just create new ones

Currently, when clicking under “Calendar Events” it creates a New Calendar Event within Google Calendar but how can we make it so it allows us to add a pre-existing event that has already been set up in Google Cal? The same way we can connect pre-existing documents from Google (Drive) Workspace, we should be able to connect pre-existing events.  

0
J
24 days ago
S
SHIPNATNew Participant
asked in Ask a Question or Share an Idea

Where are my forwarded emails?

New UserWhen I forward an email inside google, I can’t find it anymore.Any idea where it is?  Or what setting I need to change so it doesn’t disappear. 

1
Michelle from Copper
Copper Employee
24 days ago
D
dhorthNew Participant
asked in Ask a Question or Share an Idea

Saving customized 'List View' and exporting according to customized list.

Hello, We are having two issues regarding the List View capabilities in the Pipeline: I am wondering if there’s a way to save a customized list view so that other people in the team can see the same columns/fields used and the order in which they have been organized. One can save custom filters in the pipeline, but there doesn’t seem to be a way to save the Custom Columns and their customized order in “List View” mode.  There really seems to be an issue with the ‘exporting to Excel’ capabilities in List View. No matter which of the three ‘Export Opportunities’ options I choose, the system exports ALL of the fields, not only the ones I have chosen in Custom Columns. The hope would be to be able to export the List View such as is being presented in Copper, with only the Custom Columns chosen. If anyone knows how to fix these issues, I would very much appreciate any help. Otherwise, it would be an idea for the Product Team to look into. Thank you!Daniel

1
Michelle from Copper
Copper Employee
1 month ago
J
JSJNew Participant
asked in Ask a Question or Share an Idea

Related Companies

Hi there. I am interested in noting relationships between various companies in our database. This would help immensely as a fundraiser. For instance, I know that Foundation A provides grants for people and organizations in our industry. I also know that Foundation B does the same and has worked with Foundation A on joint initiatives in the past. It would be helpful for me to know that these companies are related in this way so that if I’m on the phone with someone from Foundation A, I can mention Foundation B and try to get a referral. Is there a reason I can’t currently relate companies in this way? Thank you!

3
J
1 month ago
R
ronbrooksNew Participant
asked in Ask a Question or Share an Idea

Managing Company Priorities

Greetings, is there a way to create and manage company task priorities in Copper? What I’m looking for specifically is the ability to add, update, and edit tasks with assignments in Copper for us as individuals and a team to manage to throughout the year.My concern is that at times are spending time on activities that aren’t the main priorities, or not tackling our priorities in proper order.Let me know the thoughts here, thanks!

1
Michelle from Copper
Copper Employee
1 month ago
D
DavidMNew Participant
asked in Ask a Question or Share an Idea

People who move to a new Company - How To best manage

I am interested in how we can best manage a Person who moves from Company A to Company B.Do we just  change their email address and other details or do we create a whole new record? If we create a new record, what do we do with the record from Company A?

3
Michelle from Copper
Copper Employee
1 month ago
T
TomDZDNew Participant
asked in Ask a Question or Share an Idea

Duplicates created after saving them from LinkedIn through Surfe

Hello, So I believe I have various duplicates in people and Companies, given I use Surfe (ex-Leadjet) to save my LinkedIn conversations with the leads I already had on Copper. It seems that Copper does not recognize that the leads or their companies are already on the Copper records.Since I manually have to merge these duplicates, and there are many of them, how can I avoid duplicates being created everytime I save the conversation with a lead from LinkedIn? Thanks.

1
Dasha from Copper
Copper Employee
2 months ago
T
TomDZDNew Participant
asked in Ask a Question or Share an Idea

Avoiding and managing duplicate leads and companies best practices

Hello, After exporting people from Copper into Google Sheets in order to update them in bulk, I’ve encountered several duplicates. In terms of both leads and companies. These are the cases I have encountered:-Sometimes there is more than one lead with the same name and email but with different contact activity, when I thought Copper avoided having two people with the same name and email.  -In other cases, one company repeats itself several times. As for this particular case, sometimes there are different contacts associated to the same company, which explains the reason behind some of the duplicates.However, there are cases where I see 8 different CopperIDs for the same company, and in most cases there is no contact assigned to these duplicates. Since Identifying and merging these duplicates is highly time-consuming, my question is: which are the best practices so I can avoid to the highest extent, having this insane amount of duplicates that I have at the moment. Any solutions and pre

1
Dasha from Copper
Copper Employee
2 months ago
T
TomDZDNew Participant
asked in Ask a Question or Share an Idea

Importing new information on existing contacts on Copper in bulk

I'm trying to update information in bulk on people we already have on Copper, by uploading an excel sheet. But from what I see, if we input an existing contact again, Copper will not synchronize it to avoid duplicates. Now my question is: is it possible to upload information from existing contacts onto Copper in bulk? (through excel or .csv format). Or would I have to delete the contacts on Copper and upload them again, and will I lose the saved previous activity?

2
T
3 months ago
R
Rob Jones at ASEEngaged User
asked in Ask a Question or Share an Idea

Recording Donations

I am looking for ways to record the details of financial donations from our alumni community to our various scholarship funds.At the moment I am looking at using a Donations pipeline, with each gift being an opportunity, but our central campaign is for regular, modest, monthly donations.The alternative would be to list the donation as an activity, but this does not allow for reporting of things like income.Would anyone care to share best practice for recording income/donations within Copper?

2
R
3 months ago
W
wade6301New Participant
asked in Ask a Question or Share an Idea

Moving owner to unassigned

I have a large database of companies.  I need to move a number of them to no existing owner but I want to keep the information.  I cannot figure how to move from an existing owner to unassigned as unassigned is not showing as an option

2
W
3 months ago
J
JesperCCmathNew Participant
asked in Ask a Question or Share an Idea

Email visibility / privacy

Hi all!My team and I are struggling with the “Individual Email Visibility Control” setting. Either all emails are public, which we definitely don't want because that means I could see all emails to and from my colleagues, including internal and private emails. Or all emails are private, which is what we have now, but that means opening every email to and from (potential) customers manually, and there are dozens of them every day. Is there a solution for this? Or can a less all-or-nothing feature be developed?Kind regards,Jesper Doorn 

3
Michelle from Copper
Copper Employee
4 months ago
J
JesperCCmathNew Participant
asked in Ask a Question or Share an Idea

Date format in Legacy report vs Setting

Hi,In settings, I’ve set my date formatting to DD/MM/YYYY. But in the (legacy) reports it appears as MM/DD/YYYY. Is this a bug or can I format the date in a different way?If it’s a bug, or an intentional feature which I would find very strange, is there a potential solution?Kind regards,Jesper Doorn

0
J
4 months ago
H
Hivelocity-LeeNew Participant
asked in Ask a Question or Share an Idea

Can't add Companies to the Related Section for People records?

Is there any reason the Companies shouldn’t be listed in the Related Section for People?  or At minimum the option to add Companies to the related section for People.  Currently, for Companies if I want to create, view, edit, add, drill down into, etc. I have to drill down into the People record to do so.  I can see companies related to Opportunities  

3
Michelle from Copper
Copper Employee
4 months ago
M
MichaelKNew Participant
asked in Ask a Question or Share an Idea

"Related" entries

Trying to wrap my head around the following:I’m in real estate - my leads come mostly as lender referrals - which means that each “lead” has at least two contact “person” associated with them as well as some pdf files  To keep things organized  - I should keep the incoming lead in “leads “ status. as long as I haven’t talked to them or know if it’’ ever pan out . The problem is - I can’t relate the associated “person” field. In my normal workflow there’s a lot of communication necessary between the original parties before we ever can make the decision if this can become an opportunity.In order to do any relationship - I’d have to create a “project” or opportunity - which is complete overkill unnecessary - At this point my brain is “fried” trying to find a work around :)

3
Michelle from Copper
Copper Employee
6 months ago
D
DanThorEngaged User
asked in Ask a Question or Share an Idea

Business Type Vs Product type

What is the best way to use the “Account Type” field for a company? We are having some internal confusion and can’t determine the optimal flow. We are getting the type of company or business mixed in with the product they are using. Should we create a new field such as “Product Type” for the opportunity or a “Business Type” for the company or “Product Type” for the company? Or something else?

1
Michelle from Copper
Copper Employee
6 months ago
M
ManiNew Participant
asked in Ask a Question or Share an Idea

in my copper account, the customer records already have the LinkedIn and Facebook link, there must be a way to click the link next to it, should pull the latest contact info and update into copper records?

in my copper account, the customer records already have the LinkedIn and Facebook link, there must be a way to click the link next to it, should pull the latest contact info and update into copper records?

0
M
6 months ago
Brant Giovannetti
Brant GiovannettiNew Participant
asked in Ask a Question or Share an Idea

Spirits Industry Adaptation

I operate within the confines of a controlled liquor state, meaning I often am unable to track sales through traditionally methods and have been trying to adapt this software somewhat to provide a more full picture of sales efforts, conversion, and market trends that will inform our quarterly strategy moving forward. Does anyone have experience in this specific industry? The standard Pipelines/projects are not necessarily all that helpful, but maybe I am missing a way to customize more fully. Any info would be helpful, otherwise I’ll keep plugging away in settings. 

1
Michelle from Copper
Copper Employee
7 months ago
D
DanThorEngaged User
asked in Ask a Question or Share an Idea

To Do Items In Opportunity Vs Project

I’ve run into an issue where I have an opportunity with a task. I’ve also created a project associated with that opportunity. But I’m finding I duplicate to-do items. I have the same to do items in the project and in the opportunity. I like the board view of the project, but the to do items don’t sync to the opportunity. Is there a way to have them sync or should I try a different work flow?

1
Michelle from Copper
Copper Employee
7 months ago
L
LisaArmellinoNew Participant
asked in Ask a Question or Share an Idea

Auto Logger duplicating activities on my Android

Hi, My auto logging on android duplicates all of my calls and text messages a second time, so I have double activities for calls and texts in my customer records.What can be done about this?  I make calls and perform text messages through the app and they get logged when I do them.  Then when I open the app again the next day, my activities from the day before auto log again as the app is loading.Please help, thank you!

2
Michelle from Copper
Copper Employee
7 months ago

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