Replying IN EMAIL when @mentioned

  • 2 June 2021
  • 1 reply

It is wonderful that we are emailed when we are @mentioned by a team member within a contact entry in Copper. It offers us the ability to reply in email without opening Copper which is fantastic and it inputs the response right into the thread in Copper!  The PROBLEM is that is doesn’t notify the person (my team member) who I am responding to.  In email, it doesn’t allow you to @mention. 


Why wouldn’t the response be automatically emailed to the person you are responding to? 

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1 reply

Userlevel 5
Badge +4

Hi @Jenniferw ! That’s a great piece of feedback. I’m going to add the to our Ideas board, where our product team monitors requests to plan new features. I will tag you in that post. :)

Also, welcome to the Community!


Edit: the idea has been submitted here so that the product team can see it more clearly. Thanks Jennifer!