It is wonderful that we are emailed when we are @mentioned by a team member within a contact entry in Copper. It offers us the ability to reply in email without opening Copper which is fantastic and it inputs the response right into the thread in Copper! The PROBLEM is that is doesn’t notify the person (my team member) who I am responding to. In email, it doesn’t allow you to @mention.
Why wouldn’t the response be automatically emailed to the person you are responding to?