When I tried to mention a Copper user in a Note/Activity description with a JSON body like the following:
{
"parent": {
"type": "opportunity",
"id": 1234567
},
"type": {
"category": "user",
"id": 0
},
"details": "@⸨10:12345:Tom Jones⸩ This is a description"
}
The note appears as if the user was mentioned (i.e. username starting with “@” and in bold characters) but the actual email notification is never sent to the mentioned user.
While when trying to mention the same user through the UI (by typing “@” and selecting the username) the notification is sent via email to the mentioned user.