Question

Is it possible to mention in a note via the API and also trigger an email notification?

  • 13 January 2022
  • 3 replies
  • 35 views

  • New Participant
  • 1 reply

When I tried to mention a Copper user in a Note/Activity description with a JSON body like the following:

{
"parent": {
"type": "opportunity",
"id": 1234567
},
"type": {
"category": "user",
"id": 0
},
"details": "@⸨10:12345:Tom Jones⸩ This is a description"

}

The note appears as if the user was mentioned (i.e. username starting with “@” and in bold characters) but the actual email notification is never sent to the mentioned user. 

While when trying to mention the same user through the UI (by typing “@” and selecting the username) the notification is sent via email to the mentioned user.


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3 replies

Userlevel 6
Badge +5

Hi @tzam, I’m going to put you in touch with the technical team just in case there’s any 1:1 troubleshooting required. You’ll hear from them via email shortly.

Userlevel 4
Badge +3

This is interesting, would love to have an update here when there’s an answer. Mentioning someone in a note via the API and having that trigger an alert would be ideal.

Userlevel 6
Badge +5

Hi @alex, here’s the response from our support team:

Yes, that's correct. The @mention feature cannot be done via API. You can @mention a user but it doesn't trigger an email notification.

Tzam was kind enough to make an Idea thread for this. I’ll put the link below.