Question

Include @Mention into a Note from Zapier

  • 4 November 2021
  • 3 replies
  • 20 views

Userlevel 1
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Hi, 

Is it possible to include @name into the description when creating Notes and Tasks from Zapier? 


3 replies

Userlevel 5
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Hi @Jaco Koppelaar, I’ve asked our resident Zapier expert to take a look at your question. We’ll have an update for you shortly!

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Hi @Jaco Koppelaar - I did some testing on many different things (including inserting the same code that is stored in the Activity for @mentions performed through the application), but it seems that notifications from an @mention only happen when entered via the WebApp, Chrome Extension or Mobile App, not when inserted.

Scott

Userlevel 1
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Hi @Scott from Copper and @Michelle from Copper 

Thanks for picking this up! 

I tried the same. It looks like the @mentions feature is hard baked in the UI code from Copper and not in the data model. The alternative option I use for now, is to add a task for the person to be mentioned. We have an “FYI” Activity Type created for this purpose.

  

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