Question

contacting support?

  • 18 April 2023
  • 2 replies
  • 41 views

  • New Participant
  • 1 reply

I’ve been looking for two minutes across three different windows and haven’t figured out how to actually submit a support ticket. Surely this is a giant UI issue?

I’ve been using Copper for 5+ years and never remember having this problem before.


2 replies

Ah, it appears that Ublock Origin, which I imagine is used by a large amount of Very Online people, blocks Copper’s in-app support widget. Strangely, I opened the UBlock logger but can’t figure out where this is being blocked. 

Userlevel 7
Badge +7

Hi @liam, thanks for posting. You’re right that ad blockers can prevent our chat widget from showing up at all, unfortunately. The interim solution is to whitelist our web app.

Our support team is looking into a long-term fix for the ad blocker situation. In the meantime, I do see that you were able to get in touch with Clyde about your question. Is there anything else I could help you with?

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