Important Update: Copper Community Sunsetting on March 15, 2025

​@Amie from Copper  

One nice thing about the Community is the ability to see where and how long ideas have been out there, and what Copper has decided to consider and eventually move into production. Where will this information reside after the Community is closed? This transparency is one of Copper’s benefits, and as a user and someone who recommends Copper to my clients, I would not be excited about this change if this is lost. 

Hi ​@Sarah M,

We appreciate your feedback and understand how valuable transparency is to our customers and partners.

While we won’t have a public forum to track every idea submitted, we now offer a customer-facing roadmap that outlines what we’re planning to work on over the next 12 months.

You can find it here: https://support.copper.com/en/articles/10485639-copper-roadmap.

This roadmap will be hosted in the Copper Help Center, so you’ll always have a place to refer to as updates are made. Keep in mind that while we aim to provide visibility, the roadmap isn’t a guarantee—especially for items further out in the timeline.

​@Amie from Copper Thank you for answering. 

Considering the often disappointing content and sometimes slow reaction time of the Copper support team via chat, I believe closing this alternative source of support to customers could lead to a degradation of usability of Copper. Sure, it’s nice to shift to a “more focused and streamlined approach”. I hope this is not an euphemism for “even lower support quality”

I have experienced situations where I ended up providing support to the Copper support staff via chat instead of the other way around. Some people in the community are more knowledgeable than the average first level support staff available via in-app chat. So I hope Copper is investing the appropriate amount of resources to actually make the new support experience useful.

Thanks in case that’s what’s happening.