Hi
We are moving from salesforce to copper and using copper webhooks to sync CRM data to our client application.
We have an issue with delete notifications. The delete notification does not include anything other than the copper “people” id reference. Once a person is deleted and the event goes off to our other system, the id no longer points to a record and we are unable to find data that can identify the contact in our system (we are not using copper id’s in our system).
Unless I’ve missed something, it’s not possible to know what record has actually been deleted. This forces us to iterate over all “people” in the copper api until we discover what’s missing compared to the users in our app.
Is there a way to get additional data besides the id? Perhaps through a setting?
If not, I feel very strongly that a delete notification should include the record data that is being deleted, e.g. the field values should be present in the updated_attributes field for the webhook.
Thanks
Walter