Afternoon
The user activity reports (legacy or new) only seem to capture data if the App is opened on your phone. If our users don't open the mobile app for a period of time it gives us a false report. Is that a bug?
Thanks
Best answer by Michelle from Copper
View original
+7
Hi
Either way, I recommend you work with our technical support team to look into the issue. I’m going to submit a ticket on your behalf. You will get an email from our system, followed by an email from one of our product experts.
Michelle
Thanks for creating the ticket. I worked through it with your tech and thought we had the issue resolved. However it seems like it’s persisting. Are you able to issue another ticket?
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.