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Test emails in email sequences not sending

  • 18 May 2023
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  • 2 replies

I am new to Copper. 

 

I created a test sequence and added a few emails I then tried to send a test email, but it is never delivered.  How to I make this work properly?

 

Thanks

Greg

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Best answer by Michelle from Copper 25 May 2023, 23:00

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Hi @GNL, thanks for posting! Just wanted to close the loop on this, since I saw you were in touch with our support team member Renz about this. As discussed with him, the issue was that the emails in your sequence were missing a “From Name” and a “From Email” which caused the test emails to be undeliverable.

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