Outfunnel issues (specifically sequence sending)

  • 4 May 2022
  • 1 reply
  • 51 views
Z
  • zakh
  • New Participant
  • 0 replies

hi there,

does anyone else consistently struggle with getting outfunnel (within Copper) to send out sequences on time or even at all?

since the integration of outfunnel i’ve had problems with getting my sequences to:

a) go out when they are intended to
b) go out at all

i’ve had some luck in the past by duplicating the sequence and then sending out the duplicate but it doesn’t always work.

anyone have any tips or tricks around this issue?

thanks

1 reply

Michelle from Copper
Rank
Userlevel 7
Badge +7

@zakh, thanks for posting! Looks like Renier from our support team is in touch with you. I can see he’s also talking with the folks at Outfunnel about your issue.

These sorts of things are best to troubleshoot on a 1:1 basis with our support reps like Renier. They can look at specific settings and campaigns in your account. So you’re in good hands!

- Michelle from Copper

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