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Using a different SMTP server

  • 10 May 2022
  • 1 reply
  • 17 views
J
  • Jos
  • New Participant
  • 0 replies

Hi,

We are using Office 365 at the moment. Is there a way to use Office 365 SMTP server to send email? We like the CRM but I don’t seem to be able to find settings to change SMTP server.

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Best answer by Michelle from Copper 10 May 2022, 16:02

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Michelle from Copper
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Hi @Jos, thanks for posting! To be honest, we are focused on Google more than anything else, so we don’t have a way to integrate directly with Microsoft/Office 365.

But we do offer a BCC address to automatically sync any emails that you send through Office 365. Couple of notes on that:

  1. It will only sync emails that you send, not receive
  2. You’ll need to set up an auto-BCC in your Office 365 / Outlook settings
  3. You will not be able to send emails directly from within Copper

Each user has their own auto-BCC address. You can find yours at Settings > Personal Preferences > Email Settings & Templates > Copper mailbox

 

Hope that helps :) 

- Michelle, Senior Customer Enablement Manager

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