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Tags in Copper not syncing to Mailchimp

  • 22 February 2023
  • 1 reply
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J

It was working just fine and now it’s not with new leads I just added to Copper today. The leads imported to MailChimp almost immediately but without the tags. I’ve changed nothing and confirmed that the slider/toggle for “sync tags” is still active in the Field Mapping for leads. Any ideas?

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Best answer by Michelle from Copper 22 February 2023, 23:21

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Michelle from Copper
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Hi @JonMic, thanks for posting! We had the team look into this, and it turned out there was a bug which didn't allow tags to be synced when doing a bulk import of records. This has now been fixed, but you may have to do a bulk edit on those contacts to “push” the tags over. I recommend doing this by bulk-applying a temporary tag, and then deleting that tag afterwards.

- Michelle from Copper

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