Suggestions not working anymore

  • 14 December 2022
  • 1 reply

The Copper chrome plugin used to work great. It would show the name and email address for the user who emailed me and ask me if I wanted to create a new user if they did not exist. This functionality has stopped working and now it only shows a random person from a previous email sometimes over a week old. The plugin is completely worthless because now I have to manually enter the users info. 

What happened why is this not working anymore?



Best answer by Michelle from Copper 14 December 2022, 23:03

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Userlevel 7
Badge +7

Hi @Urban Machine, thanks for posting! This sounds like a technical issue, so I’m going to put you in touch with our technical team. You’ll get an email from our system, followed by a response from one of our folks. Thank you for your patience.


Edit: I see you’re in touch with RJ on our team. He’s fantastic, and will be able to help you out.