Why don't some email addresses show up in list view?

Hi @ARCO, I believe I have an answer here.

There is no field for Email on Opportunities - at least not by default. It looks you you or another admin created a Custom Field called “email” (lower case) on Opportunities. That in itself isn’t a problem. But the thing is, that field kind of just… exists. It doesn’t get populated or updated by the system automatically.

So what’s happening is, you’re looking at Opportunities expecting the system to populate “email” (the custom field). In reality, there’s no actual connection between that field and the Work Email/Personal Email/Other Email that you see on a Person’s record.

Now, you said your larger goal is to send a bulk email to all the People associated with an archived/abandoned Opportunity. Unfortunately, there’s no way to use filters to do this en masse - you would have to open each Opp and view/email the associated People.

(Sidenote, there is a way to do this using Email Sequences/Marketing Tools - you would tag all those archived Opps and can automatically send an email to the Primary Contact. This is available on our Business tier)

Anyways I hope that helps to clarify things!

@ARCO Ahh I see. Glad we were able to work through it!

One more thing - after you open the Bulk Email Composer, you can see which email address it picked by hovering over the contact’s name.

Let me know if there’s anything else I can help with!

@Michelle from Copper -- If you recall, we have a custom field called “email” that was set up in our opportunities. Is there a workflow automation that would allow me to copy our primary contact’s email address into that field and update it if the primary contact changes?

Thanks!!
Ruth

Thanks Michelle, I will do that!!

Ruth