I would like to know how does the “Reply Email” feature works because I’ve been in some meetings where an admin can see the reply button and another admin cannot. Does this feature depends if you are within the recipients? Can I reply only if I am the owner of the opportunity? Can an admin always reply even tho he/she is not part of the recipients?
Best answer by Michelle from Copper
This reply button is only available on emails threads you’re included in. So if you are the recipient or sender of that email, you’ll see that reply option. If you’re not then it won’t be available.
Hope that helps!