Question

tracking emails

  • 14 March 2022
  • 3 replies
  • 58 views

Userlevel 1

Question about Copper's "tracked email" from Gmail - If send an email and then I open the email I've sent, does my opening count towards them (the customer) as an opened email?  If yes, is there a way to determine how many times the customer opened it or if they even opened it at all vs. my opening the email.


 


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3 replies

Userlevel 7
Badge +7

Hi @brianhaenni, thanks for posting! Looks like there are two parts to your question.

 

If send an email and then I open the email I've sent, does my opening count towards them (the customer) as an opened email?

The system will attempt to filter out your own views based on your IP address. In some cases this might not work, like if you’re sending and viewing from different IP addresses or if you’re using a VPN. To find out, I recommend opening a send email to a Copper contact and seeing if you get the email open notification.

 

If yes, is there a way to determine how many times the customer opened it or if they even opened it at all vs. my opening the email.

Unfortunately no; the system is not able to parse out who opened the email.

 

I hope that helps :slight_smile:

Userlevel 1

thank you Michelle

Userlevel 7
Badge +7

No problem @brianhaenni, let us know if any other questions come up!