template format issues

  • 7 July 2021
  • 1 reply

I made a template and I have noticed once I have sent the email to a client by using that template the email looks nothing like my template- no sections -no bold words none of it, why is that? That defeats the purpose of a template ... especially when its a list of important instructions.

This topic has been closed for comments

1 reply

Userlevel 7
Badge +7

Hi @Scarlet, I just tested this on my demo account and the formatting was working for me. Sounds like it may be a technical issue. I’ve gone ahead and let the technical team know about your issue. They’ll follow up with you directly.