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Shared Templates limited number?

  • 19 January 2023
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I am an admin for our company and I went to create a new Shared Template for emails for my team. The Create Template button is greyed out. Is that because we have used the max # of shared templates allowed. We currently have 10, because we really like the feature and use them a lot. If 10 is the limit, is it road mapped to add more? Otherwise I can post the idea in the appropriate place. 

Thank you

Jodi

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Best answer by Michelle from Copper 20 January 2023, 16:01

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Hi @Jodi I’m gonna take a quick look at your account - hang tight!

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Hi @Michelle from Copper were you able to figure anything out about why I can’t add more shared templates? 

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Hi @Jodi! So, it looks like it’s because your company signed up for Copper quite a while ago, when email templates had a limit of 10. I’m working with our team to get that fixed for you. 🙂

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Thank you @Michelle from Copper 

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@Jodi I’ll send you a confirmation by email when our team has made that adjustment.

For anyone else who might be experiencing the same issue: please get in touch with our technical team using the in-app messenger icon so that they can take a look at your account. 👍

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