Meaning of lead with a crossed Icon

  • 14 October 2022
  • 3 replies



When the contact appears crossed like that, it means that the email is no longer working? or what is the meaning of that?




Best answer by Michelle from Copper 20 October 2022, 16:22

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Userlevel 7
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Hi @TomDZD, thanks for posting! I don’t know this off the top of my head so I’m going to dig for an answer for you. Hang tight 👌

Thanks Michelle, would appreciate that.

Userlevel 7
Badge +7

Hi @TomDZD, thank you for your patience. I spoke with an engineer, and it seems that that icon might be caused by an error in creating the profile icon. Usually it should give you a circle with the contact’s initial. Or, if it can grab a profile pic from Gmail, it will populate it for you.

Our team would have to investigate further to find out the exact cause. If you’d like us to look into it more, I recommend you get in touch with our technical team. You can reach them using the in-app messenger icon.

Sorry I couldn’t provide a definitive answer, but I hope that helps!