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I imported data and now I see a bunch of strange characters (•, Â, â€)?


Userlevel 4
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Please help, it seems to affect contacts that have apostrophes in their names. What did I do wrong and how do I fix it?

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Best answer by Evan from Copper 4 May 2021, 17:47

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Userlevel 3
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Did you import using a CSV? If so, special characters such as apostrophes cause issues with imports. Best practice recommendation is to revert/delete your previous import and re-import using an XLSX (Excel) file instead. 

Userlevel 4
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Ooh got it, thanks Evan. I did use a CSV so now I’ll try with an excel file.

Userlevel 4
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Update - it worked! Thank you!