We would use this to check in on the client’s satisfaction/progress after 3 months and probably again at 6 months. How do we set this reminder for our rep to follow up? Thanks!
Best answer by Evan from Copper
View originalWe would use this to check in on the client’s satisfaction/progress after 3 months and probably again at 6 months. How do we set this reminder for our rep to follow up? Thanks!
Best answer by Evan from Copper
View originalYou can set reminders/tasks using Copper's Workflow Automation. First, navigate to Settings > Automation > Workflow Automation > Add Workflow. Next, make sure you give your automation a sensible name.
Copper's Help Center offers guidance for Workflow Automation recipes for guidance. However, for this use case you can start with a name such as "Follow-up with Customer 3 months after opportunity closure".
Next, configure your trigger:
Opportunity; When a specific field is updated on a Opportunity
Trigger Conditions:
1. Pipeline; Equals; Standard; Sales (if this is from your sales pipeline)
2. Status; Equals; Standard; Won
Filter Conditions:
Select "All of the conditions are met (AND)"
Action 1:
Create; Task
Name; Standard; 3 Month Reach Out
Owner; Use a Formula; assignee_id
Due Date: Use a Formula; DATEADD(CURRENTDATE(),90)
Due Time; Standard; 10:00 AM
Activity Type; Standard; Phone Call
Action 2:
Create; Task
Name; Standard; 6 Month Reach Out
Owner; Use a Formula; assignee_id
Due Date: Use a Formula; DATEADD(CURRENTDATE(),180)
Due Time; Standard; 10:00 AM
Activity Type; Standard; Phone Call
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