email templates not showing

I created email templates. They show in my email templates in my settings, but when I go to send a batch email they do not show.




Best answer by Carla Calderon 3 May 2022, 21:11

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Userlevel 7
Badge +7

Hi @Carla Calderon, thanks for posting! When you open the email composer for a bulk email, does it show a + icon on the right side?

Here’s a gif - let me know if your view is any different. Thanks Carla!


yeah I had to close the windows, and then they showed up!

Userlevel 7
Badge +7

@Carla Calderon got it, glad you were able to get it back! If it becomes a persistent issue I recommend you let our chat support team know. Otherwise you are always welcome to post here in the Community 😊

I cannot see the “Create Email Template” button under Email settings & Templates - I restarted Copper still nothing? so how do I get to add a template??


Help Theo