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email templates not showing

  • 3 May 2022
  • 3 replies
  • 28 views
C

I created email templates. They show in my email templates in my settings, but when I go to send a batch email they do not show.

 

HELP!

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Best answer by Carla Calderon 3 May 2022, 21:11

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Michelle from Copper
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Userlevel 7
Badge +5

Hi @Carla Calderon, thanks for posting! When you open the email composer for a bulk email, does it show a + icon on the right side?

Here’s a gif - let me know if your view is any different. Thanks Carla!

 

- Michelle, Senior Customer Enablement Manager
C

yeah I had to close the windows, and then they showed up!

Michelle from Copper
Rank
Userlevel 7
Badge +5

@Carla Calderon got it, glad you were able to get it back! If it becomes a persistent issue I recommend you let our chat support team know. Otherwise you are always welcome to post here in the Community 😊

- Michelle, Senior Customer Enablement Manager

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