Email Templates merge fields not working in Gmail

  • 12 April 2022
  • 1 reply

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We are working on creating an email Template that has merge fields. When we test it from Copper it displays the fields and sends the email with the details correctly. However, when we use the Gmail Chrome extension to send and email using the Copper email template it does not pick up details of the merge fields (we were replaying to an email). 
Does merge fields not work if sending emails from Gmail? 


Best answer by Michelle from Copper 13 April 2022, 15:43

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Hi @Jodi, they should work if you’re replying to an email in Gmail. I just tested this in my demo account and didn’t have any issues. 🤔

I’m going to forward this over to our technical support team so that they can help you more directly. You’ll get an email about it shortly.

Sorry I can’t help you more here, but you’re in good hands with our technical team. :)