After a factory reset was performed on my phone, I’m no longer able to log in to the mobile app.
The Google account on the phone hasn’t changed, but when I click “continue with Google”, a black line travels from the top of my screen to the bottom while remaining on the log in screen. I’ve always used the “log in via Google” method so I don’t have a password (which is the other optional method to log in).
I tried the “Forgot my password” to see if creating or changing would allow me to log in that way, and I am automatically logged into the desktop app in my phone’s browser.
Android Pixel 5, Android Version 13
Best answer by Michelle from CopperView original
@michfitkid, thanks for posting! I looks like Renz from our support team was able to help you out and this has since been resolved. For anyone who stumbles on this thread - the solution was the reset the password using these instructions.