can't log in - can't access support - is there an outage?

  • 25 January 2023
  • 5 replies



Something has gone wrong. We have already logged this error, and are seeking a solution.

First, try refreshing, or check our system status. If the problem persists on an ongoing basis, please don't hesitate to contact us!


Best answer by Jessica from Copper 25 January 2023, 14:25

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5 replies

We are experiencing the same problem.

Same problem here for us - Error 500.

@Michelle from Copper @Andrea from Copper 


How can we log an issue with access?


@AndyM @VirveV @Helen H 123 Thanks for posting - our team is working to identify the root cause and implement a solution. Thank you for your patience as we work to fix this issue as quickly as possible.

@AndyM @VirveV @Helen H 123 We’ve fixed the issue and Copper should be back now. We will monitor closely over the next several hours to ensure all is well. Thanks again for your patience.