Is it possible to mention in a note via the API and also trigger an email notification?

  • 13 January 2022
  • 1 reply

  • New Participant
  • 0 replies

When I tried to mention a Copper user in a Note/Activity description with a JSON body like the following:

"parent": {
"type": "opportunity",
"id": 1234567
"type": {
"category": "user",
"id": 0
"details": "@⸨10:12345:Tom Jones⸩ This is a description"


The note appears as if the user was mentioned (i.e. username starting with “@” and in bold characters) but the actual email notification is never sent to the mentioned user. 

While when trying to mention the same user through the UI (by typing “@” and selecting the username) the notification is sent via email to the mentioned user.

1 reply

Userlevel 5
Badge +5

Hi @tzam, I’m going to put you in touch with the technical team just in case there’s any 1:1 troubleshooting required. You’ll hear from them via email shortly.