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  • 45 Topics
  • 92 Replies

45 Topics

M
mayasNew Participant
asked in Ask a Question or Share an Idea

How to get Copper buttons to show up in Gmail compose window

Copper buttons no longer show up in my Gmail compose window. How do I get them to show up so that I can use email templates that I’ve created?  

2
M
16 days ago
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donbowmanEngaged User
asked in Ask a Question or Share an Idea

How to deal with 'archived' contacts?

We have a large number of people who are no longer interesting to us.do not contact retired left companyetc. I cannot delete them (since i need the history and do not contact info). But they dramatically affect our ability to use Copper.I would like to have an archive mode, or something, which acts like a meta filter, removes these people from view unless explicitly enabled.i would think that the ‘search’ should still find them, but the list views would not.Any suggestions on how to achieve this?

1
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1 month ago
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CamilleEngaged User
asked in Ask a Question or Share an Idea

opportunity conversion rate between stages

Hi,I'd like to build a Funnel conversion report, to track opportunity conversion rate between stages in my pipeline. My goal is to confirm wether the win probability % for each pipeline stage is accurate or not, and to monitor its evolution over time. Could you help me do that please?Thanks a lot for your help!Camille

14
C
4 months ago
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mrsethwilsonEngaged User
asked in Ask a Question or Share an Idea

Best practices for handling leads

I currently have 649  “Leads,” most of which have been static for quite a while due to not being sure what to do with them.What does “convert lead” mean?Some of these “leads” are existing “People” and I don’t want to add duplicates.Does “convert lead” just update an existing record or does it add a duplicate person? Are there any tips on how users typically utilize this feature?I would like to have my SDR review the leads and work to clear them out but didn’t know about how that affects the People as described above. Additionally, we would like to assign the lead but not all of the sales team has access to the Leads section so we can’t assume them because they can’t view them, Any ideas would be appreciated!

0
M
4 months ago
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steveyoungburnsNew Participant
asked in Ask a Question or Share an Idea

How to upload multiple photos/files at once

I am trying to upload photo files to a company. I’d like to be able to upload multiple photos at once, rather than one at at time. My phone is set to allow the Copper app access to All Photos, but the app won’t let me choose more than one. 

0
S
5 months ago
S
steveyoungburnsNew Participant
asked in Ask a Question or Share an Idea

How to edit company wbsite?

I want to edit a Company website url. I see how to add another website, but not how to edit or delete a url. Any tips? 

0
S
5 months ago
S
susanilerNew Participant
asked in Ask a Question or Share an Idea

Forms in Copper

Will Copper be rolling out forms within their own platform so no integration is needed? And if so, will this be released at the upcoming webinar? 

0
S
5 months ago
M
MaddieNew Participant
asked in Ask a Question or Share an Idea

Editable / Customisable time for the "Daily Task Report" notification

Hi Copper Team,I recently spoke with one of your team members, Renz, through the Help Support system, who suggested I bring up this issue on this platform.Issue: The "Daily Task Report" notification is set at a fixed time - 5 am in the user's local time zone.Receiving email notifications early in the morning may not be ideal for everyone, and I was hopeful that this issue could be resolved by allowing users to customize the notification timing.To my surprise, the option to customize the timing is not available at all. Therefore, I have no choice but to disable the notification until further upgrades are made.I am looking forward to a solution that can accommodate diverse user schedules and preferences.Thank you for your attention to this matter.

0
M
6 months ago
Amata
AmataNew Participant
asked in Ask a Question or Share an Idea

Customize Social Media Field

I’m aware that there’s a list of social media platforms in the field. However, what if new platforms come up? Using ‘other’ is unclear of what the social platform is.It would be nice to be able to customize this field like the ability of add additional social media platforms beside those listed in the drop down menu. For example, YELP, most of our clients are restaurants and they have a Yelp page. So listing in ‘other’ option would not make sense as ‘other’ could be a different platform for another client.Please consider this idea, thanks.

0
Amata
7 months ago
D
DanHKEngaged User
asked in Ask a Question or Share an Idea

ACTIVITY LOG malfunction

When I send an email to my contact, this email will automatically show up in my contact page, as an ACTIVITY, without the needs to LOG an activity by hand.When I send the same email within my Gmail, instead using Copper CRM, it behave in the same way.However, when I want to send the same email, within my Gmail, using the Gmail function SCHEDULE SEND which appears on the bottom, clicking the little arrow, beside the SEND word, the email is correctly sent at the scheduled time, but it will not show up as an activity into my contact’s page within Copper CRM.How to fix this problem?

6
Michelle from Copper
Copper Employee
8 months ago
W
wade6301New Participant
asked in Ask a Question or Share an Idea

Moving owner to unassigned

I have a large database of companies.  I need to move a number of them to no existing owner but I want to keep the information.  I cannot figure how to move from an existing owner to unassigned as unassigned is not showing as an option

3
P
8 months ago
C
CathyCEngaged User
asked in Ask a Question or Share an Idea

Best practice for working with custom fields across multiple pipelines

When you split a process into two pipelines, such as qualification and sales or sales and implementation, do you carry the custom fields forward into the new pipeline? I have some fields that are unique to each pipeline, but there are many others that will be used in both pipelines. Is the best practice enable the custom field only in the first pipeline and go back to look it up in the opportunity in the prior pipeline, if you need it. Or is it better to enable the custom field in all pipelines where it’s relevant and carry the value forward when opportunity is closed in the first pipeline and created in the next pipeline? Example: I’m implementing for a residential design/build firm with a qualification pipeline followed by a Design sales pipeline and a construction sales pipeline Some project are design-only or construction only but some go through both. The address of the project (which often isn’t the clients’ current address so doesn’t really belong on person) is a custom field th

3
Michelle from Copper
Copper Employee
8 months ago
Z
ZurumNew Participant
asked in Ask a Question or Share an Idea

contact issues

t sure what’s happening on Copper. All the communities I tagged their contact as “Unknown” now has PyLadies Ghana contact on them. I just noticed few minutes ago What could have happened?

1
Michelle from Copper
Copper Employee
8 months ago
S
SindyNew Participant
asked in Ask a Question or Share an Idea

My Plan

Hi: I did a lot of bulk mail yesterday and got a message that said I was over my limit. However, I don’t know what my limit is. I also don’t know if a limit is by the day, week, month or year. I would like to know if I need to upgrade because I will be implementing a lot of new bulk emails and would like to add some campaigns that can be sent periodically on a certain schedule to clients and prospects. Can you please have someone call me to explain or send a very detailed email.It was very difficult for me to figure out where to go to ask a question. Thanks,Sindy Marvin

2
Michelle from Copper
Copper Employee
10 months ago
J
jfrList views beta tester
asked in Ask a Question or Share an Idea

Report or dowload primary contact info based on a company attribute

I would like to create a report or a download of person specific information - name, email, linkedin profile, for the primary contacts of Companies with a specific tag. How can I do this? Jim

1
Michelle from Copper
Copper Employee
11 months ago
L
Liliya ShipulinaNew Participant
asked in Ask a Question or Share an Idea

Importing of connect fields

Hi! Why when importing, the information of fields such as connect is not displayed in the report?It would help a lot in the work.

1
Michelle from Copper
Copper Employee
1 year ago
M
MichaelKNew Participant
asked in Ask a Question or Share an Idea

"Related" entries

Trying to wrap my head around the following:I’m in real estate - my leads come mostly as lender referrals - which means that each “lead” has at least two contact “person” associated with them as well as some pdf files  To keep things organized  - I should keep the incoming lead in “leads “ status. as long as I haven’t talked to them or know if it’’ ever pan out . The problem is - I can’t relate the associated “person” field. In my normal workflow there’s a lot of communication necessary between the original parties before we ever can make the decision if this can become an opportunity.In order to do any relationship - I’d have to create a “project” or opportunity - which is complete overkill unnecessary - At this point my brain is “fried” trying to find a work around :)

4
J
1 year ago
T
trichesList views beta tester
asked in Ask a Question or Share an Idea

Custom field for amount and date (For forecasting staged payments)

Hi,  I want to create three fields for staged payments. The field needs to be date (for payment) and amount.  I’m not sure if there’s a way to do this in Copper, any ideas anyone?

2
G
1 year ago
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TomDZDNew Participant
asked in Ask a Question or Share an Idea

Importing new information on existing contacts on Copper in bulk

I'm trying to update information in bulk on people we already have on Copper, by uploading an excel sheet. But from what I see, if we input an existing contact again, Copper will not synchronize it to avoid duplicates. Now my question is: is it possible to upload information from existing contacts onto Copper in bulk? (through excel or .csv format). Or would I have to delete the contacts on Copper and upload them again, and will I lose the saved previous activity?

3
C
1 year ago
Z
zoopdezoopNew Participant
asked in Ask a Question or Share an Idea

Meetings booked per rep

Heya, I’m looking for some advice on how to create reports that showcase meetings booked per rep over a given period of time. Right now we use the “Task > Activity Type = Meeting” to track meetings booked (with created date being the filter there) and then the “task completed” date to indicate the meeting happened. Can I create a report showcasing Meeting Tasks created per month per rep, as well as Meeting Tasks completed per month per rep? Thanks in advance!

0
Z
1 year ago
S
SindyNew Participant
asked in Ask a Question or Share an Idea

Picture on my signature.

When I send an email through Copper my profile picture is not showing up in my email signature. I checked and it is for sure in the email signature in my google/gmail. signature. How do I make my profile picture show with my signature in my emails?Thanks, Sindy Marvin

1
Michelle from Copper
Copper Employee
1 year ago
A
ashahEngaged User
asked in Ask a Question or Share an Idea

Is it possible to create a default "Note" using markdown?

I’d love to use markdown for taking meeting notes with rich text - but I think there would be a high user burden to remember the markdown usage. I’m wondering if it’s possible to save a default “Note” with the markdown so that every time a new note is created in a record, a guide for the markdown is easily accessible.

4
A
1 year ago
J
JPierreEngaged User
asked in Ask a Question or Share an Idea

Is there a GANTT chart view for Projects & Tasks?

I’m still helping my team adopt Copper (while learning myself) and I’m interested in doing more within Copper to track action items and events rather than also using ClickUp.Is there a way my team can keep track of To-Dos more visually in a GANTT - calendar style for better planning? Per client > per project etc

3
D
1 year ago
D
DomoniqueNew Participant
asked in Ask a Question or Share an Idea

Email Templates

COPPER CRM - when creating an email and using templates we were able to add multiple templates to the email, now when we select a different template to add in the email it removes all the text from the email and adds only the text of the template I selected.

1
Chris from Copper
Copper Employee
1 year ago
S
SHIPNATNew Participant
asked in Ask a Question or Share an Idea

Where are my forwarded emails?

New UserWhen I forward an email inside google, I can’t find it anymore.Any idea where it is?  Or what setting I need to change so it doesn’t disappear. 

1
Michelle from Copper
Copper Employee
1 year ago

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